Patient Care Coordinator/CSR
at Medix

Date Posted: 11/18/2019

Job Description



Patient Care Coordinator/CSR

Job Responsibilities

As a Patient Care Coordinator/Customer Service Representative, you will be responsible for answering, researching, and resolving customer questions, inquiries, requests, and problems in a fast-paced, healthcare call center environment.

Additional responsibilities of the Customer Service Representative include:

  • Receiving requests by mail, telephone, or in person regarding insurance claims/policies
  • Speaking with customers (policy holders), assisting with questions they may have regarding their health insurance policy, claims they may have, or any other general questions regarding information on providers
  • Handling provider calls about patient policy holders coverage
  • Responding to grievances, complaints, or appeals
  • Seeking assistance with complex customer issues
  • Dealing with Medical Records


Patient Care Coordinator/CSR

RequirementsSuccessful candidates for the Customer Service Representative role must have healthcare experience in a call center environment. Someone with exceptional customer service and interpersonal skills would be a good fit for this dynamic customer service role.

Additional requirements of the Customer Service Representative include:

  • High school diploma or GED
  • 2 - 5 years' experience as a Customer Service Representative
  • Experience in a call center or healthcare industry, preferred


Patient Care Coordinator/CSR

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

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