Patient Financial Customer Service Rep
at Medix

Date Posted: 11/9/2019

Job Description

Patient Financial Customer Service Representative

The primary function of the Patient Accounting Customer Service Representative is to handle incoming patient-related calls as well as respond to written correspondence. They will conduct appropriate research activity and respond in a timely and effective manor. Additionally, must coordinate financial review of all self-pay balance accounts, including appropriate verification/application of insurance benefits for all hospital services prior to further collection activity. Make necessary corrections to patient accounts including contractual adjustment, transfer of payment and/or streamlining of appropriate rebilling activity. Will also adjust FSC/plan as needed to prevent further inappropriate patient billing activity and will be familiar with federal and state requirements for collection and/or write-off of patient accounts.


  • Coordinates all account activity when balance becomes patient responsibility, including communications with patient and, if applicable, guarantors and collection agencies.
  • Reviews patient accounts to ensure third party follow-up has been completed in advance of collection activity.
  • Coordinates patient collection process for patients with self pay and outstanding balances.
  • Collaborates with Access Management to provide patients adequate financial assistance.
  • Resolves and/or directs requests from external sources (i.e. attorney offices).
  • Conducts proper collection and/or write-off of patient account balances according to policy.
  • Posts insurance denials and patient payments within the Patient Accounting system.


  • Requirements: Bachelor's Degree or three years experience in hospital billing, knowledge of third party billing practices, requirements and preferred procedures
  • Contract to hire
  • Location: Brookline, MA
  • Schedule: M-F, 8 am - 5 pm
  • Pay rate based on experience

Job Snapshot

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

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