Scheduler/Customer Service Representative
at Medix

Date Posted: 5/16/2019

Job Description

Essential Job Duties:

  • Handles intake of multiple phone lines using established scripts, protocols and service processes.

  • Responds to each call in an efficient, effective, and professional manner.

  • Accurately tracks and enters calls using appropriate documentation, reporting, and database applications.

  • Providing status of HMO referrals

  • Requesting modifications and/or extensions to authorizations

  • Taking Messages/Transferring calls

  • Verify eligibility (important candidates know this → training on this will be provided also)

  • Assisting patients with connecting to patient portal

  • Resetting passwords for patient portal accounts

  • Assists with maintaining department databases and resource tools.

  • Notifies patients of urgent approvals and denials within appropriate time frames, per guidelines set.

  • Coordinates communication and patient services with Utilization Management Team.

  • Functions as a liaison between internal departments and patients regarding referral status, authorizations, scheduling appointments, eligibility, patient portal registration, physician information, and complaint resolution.

  • Interacts with multiple departments, e.g., Resource Management, I.S., Providers, Utilization Management, Claims, and Eligibility to provide resolution to patient and health plan/vendor enquiries.

  • Understands and uses proper procedures to resolve problems, escalate issues, and achieve objectives in a productive and cooperative manner.

This position does require some travel between two offices and flexibility in start times.

Reference number: 83629

Job Requirements

1 year + Healthcare Call Center / Scheduling experience Medical Background & Understanding of Medical Terminology (must!) Insurance verification, authorizations and referrals experience Excellent verbal, written & interpersonal communication skills Open to MA's that are interested in Call Center environment

Job Snapshot

  • Employee Type: Full-Time
  • Location: Brea, CA
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 5/16/2019

About Us

Medix provides workforce solutions to clients and creates opportunity for talent representing a variety of industries through our Healthcare, Scientific and Information Technology divisions. We have earned our reputation as an industry leader by providing unsurpassed customer service and top quality professionals to our clients.

At Medix we are extremely dedicated to our candidates, providing them with the best advice, support and direction during their job search. We work with all of our candidates personally to understand their skills and aspirations and best match them with opportunities that fit their goals. As we place contract, contract-to-hire and direct hire employment plans, we offer the flexibility to accommodate your schedule and needs.  We will also provide guidance and support during the interview process.  The benefits at Medix don’t stop there. After being employed for 30 days and averaging 30 hours per week for those 30 days, you become eligible for our benefit program.

Are you looking for a new job? Check out these current opportunities: Healthcare Jobs, Information Technology Jobs and Scientific Jobs