IT Support Specialist / Desktop Support Specialist
at Mindbank

Date Posted: 6/29/2020

Job Description

Mindbank Consulting Group has an immediate need for an IT Support Specialist / Desktop Support Specialist to support one of our Federal Clients. The IT Support Specialist / Desktop Support Specialist will provide desktop, laptop, mobile devices and client support, technical equipment support, system upgrades and maintenance. 
 IT Support Specialist / Desktop Support Specialist Responsibilities:
 • Provides highly specialized and responsive support to a mobile and technologically equipped workforce. 
 • Primary point of communication for the status of pending requests, service outages, and maintenance activities within the IT environment.
 • This support is made up of 70% telephone support, 20% in-person direct (walk-up\In-building) support and 10% Ticketing support (from Footprints Ticketing system). 
 • Deployment, management, and support of IPads, tablets, and mobile devices. 
 IT Support Specialist / Desktop Support Specialist Requirements:
 •At least three years of helpdesk experience working in a fast pace environment
 • ITIL Certification a plus
 Why should you work for Mindbank?
 Mindbank has been providing business solutions to Fortune 1000 companies and government agencies for over two decades. We provide IT Services Supplemental Staffing, Specialized/On-Demand Recruiting, Supplemental Human Resources Services, Vendor Management Solutions, and Outplacement Services. 
 Our nationwide presence offers consultants many interesting assignments locally and around the country. As a Mindbank consultant, you have choices. You advise us for which companies you are most interested in working. We never submit your resume to any company without your prior permission. You determine if you want a full-time or a part-time position, or if you would like to take time off between assignments. We want our relationship with you to last; therefore we listen carefully to your preferences and work hard to match you with the perfect opportunity. 
 We also offer:
 • Competitive Compensation 
 • Medical, Dental and Vision coverage
 • 401K Plan
 • Education Reimbursement
 • Employment Options 
 • Market Strength – Quality Reputation
 • Our Commitment to our employees and clients
 Mindbank Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, age, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Job Snapshot

About Us

Mindbank Consulting Group, a Woman-Owned Small Business (WOSB), has been serving the Washington, DC Metropolitan Area with IT consulting solutions for over 31 years! Mindbank has helped hundreds of clients solve some of the most complex IT problems through the strategic implementation of solutions and resources. Our clients include US Federal agencies, State & Local Governments, Tribal Organizations, Fortune 1000 companies, as well as Small Businesses, and we strive to provide support that helps these organizations achieve their mission. We are guided by our core purpose and values.

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Mindbank Consulting is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, age, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with a disability.