Job Purpose:

The purpose of the Inside Sales Professional (ISP) is to identify and serve the needs of our customers, assist them in obtaining products or information and provide excellent customer service while filling the many needs of customers.

Job Duties and Responsibilities:

• Process customer orders received in person (at the sales counter) or by phone, fax and E-Commerce to include company transfers and delivery request
• Locate parts, equipment and supplies for our customers from various sources.
• Support long term business relationships with our customers to help promote sales growth and gain acceptance
• Assist in warehouse duties, which include pulling customer orders and putting away stock while occasionally operating a forklift
• Promote new and existing products, upgrades and services to our customers
• Assist customers with technical support and problem solving
• Identify prospective/future customers through store or phone sales and communicate prospects to sales team (Territory Managers or Account Executives)
• Maintain professional atmosphere of sales facility by restocking and maintaining both showroom shelves and product displays
• Process warranties
• Process Cycle Counts and assist in maintaining accuracy of physical inventory
• Make occasional deliveries using company vehicle
• Participate in after-hours On Call and Training classes
• Work overtime as assigned
• Work cooperatively with others
• Comply with all company policies and procedures
• Maintain regular, punctual and reliable physical attendance
• Maintain regular, punctual and reliable attendance and availability

While performing the duties of this job, the employee is required to stand; walk; sit; lay on the floor; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must lift and/or move up to 60 pounds. The employee may work in environments as cold as 20 degrees or as hot as 105 degrees. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.

Qualifications: 

• High School Diploma or equivalent
• 2 years customer service and/or sales experience
• 2 years experience in the HVAC industry, preferred
• Proficient in computers, including MS Office
• Forklift experience
• Possess a valid driver’s license
• Possess a satisfactory driving record as determined by Company Driver Policies
• Qualify for and remain insurable under Company liability insurance policy  
• Qualify under federal and state regulations to drive the vehicle in question

Travel Requirement:

• 5% travel to branches and other operating companies requiring some overnight stay, travel to industry related conferences and training requiring some extended stay

Other:

This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions.  Mingledorff’s and its subsidiaries (“Company”)  reserves the right to revise the job description at any time.  Employment is at-will.  

The Company promotes a drug-free, alcohol-free workplace.  Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.

Attention Applicants:

The Company is an equal opportunity affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact hrteam@mingledorffs.com for assistance with an accommodation.

This Job Description is not a contract and job functions are subject to change at company’s discretion with or without notice to the incumbent of the position.