Director, Ambulatory Revenue Cycle
at Northbay Healthcare

Date Posted: 8/18/2019

Job Description


Director, Ambulatory Revenue Cycle
Full Time, FTE:  1; 
Administration Center
Fairfield, CA

Job Summary:

  1. The Director of Ambulatory Revenue Cycle is responsible for managing the overall functions of the Ambulatory Revenue Cycle for NorthBay Healthcare’s multi-specialty physician practices.
  2. Responsible for the maximization of revenue and cash flow while maintaining the highest levels of patient, physician and employee satisfaction and relations. This includes management oversight of all business related functions of the patient visit from point of entry to accurate adjudication of the patient’s account. 
  3. Specific areas of responsibility include coding, billing and collections, patient insurance data processing, denials management, integrity of patient accounts and accounts receivable management.
  4. Responsible for the direction of these efforts together with the physician offices and Ambulatory leadership to ensure the accuracy and timeliness of charge capture, coding, claims submission, follow-up, denial and underpayment management. 
  5. Reports to the Senior Director of Revenue Cycle Management and Senior Director Physician Contracts Compensation and Business Operations. 
  6. This leader consistently demonstrates and role models the NorthBay Way value based principles and holds others accountable to behavior consistent and inconsistent with the NorthBay Way principles. 


  1. Bachelor’s Degree in Business or Administrative Healthcare related field required.

Licensure and Certifications:

  1. Coding credentials (CCS-P or equivalent) required.

Experience, Knowledge, and Skills:

  1. Seven (7) years of experience in Revenue Cycle operations with at least 3 years’ experience in a relevant leadership role is required.
  2. Three (3) years’ experience managing patient registration, time of service collections and charge entry, billing and collection functions in a multi-specialty setting is required.
  3. Experience managing or directing Revenue Cycle operations through a system conversion is strongly preferred.
  4. Demonstrated initiative, follow through and ability to work independently.
  5. Demonstrated results-oriented leadership style.
  6. Effective project management skills.
  7. Excellent interpersonal, judgment and problem solving skills.
  8. Knowledge of and experience with organizational change processes.
  9. Excellent written and verbal communication and presentation skills.
  10. Must be able to deal with job-related stress, multiple projects and deadlines.


Job Snapshot

  • Employee Type: Full-Time
  • Location: Fairfield, CA
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 8/18/2019

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

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