Director, Patient Financial Services
at Northbay Healthcare

Date Posted: 1/1/2020

Job Description


Director, Patient Financial Services

Full Time, FTE: 1
Administration Center
Fairfield, CA (GreenValley)

Job Summary:

Responsible to the Senior Director, Revenue Cycle Management. Manages all patient financial services functions involving billing and credit and collections.  Responsible for the evaluation and implementation of policies and procedures.  Management responsibilities including training, directing, operations, fiscal accountability, staffing, personal management and staff development.  Assures compliance of regulatory requirements, facilitates communication and provides effective leadership.

Education:  Bachelor’s Degree or 8 years of commensurate experience.


Eight years Patient Financial Services experience, with increasing levels of responsibility.
Interpersonal Skills:  Ability to interface effectively through oral and written communication with staff at all levels.  Ability to effectively manage complex issues simultaneously.  Ability to effectively present complex issues to internal and external customers.
Analytical abilities:  Strong familiarity with information and accounting systems.  Strong proficiency in computer applications.  Excellent workflow and analytical thinking skills.
Interpersonal Skills:  Exhibits behaviors and conducts him/herself in concert with the NorthBay Way concepts, described below:

The NorthBay Way
The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare.  The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.  Employees have the responsibility and accountability to demonstrate and role model these behaviors.  Employees are empowered to provide feedback to peers, co-workers, and/or physicians, when appropriate to address behavior consistent and inconsistent with the NorthBay Way.



This position is exempt

Job Snapshot

  • Employee Type: Full-Time
  • Location: Fairfield, CA
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 1/1/2020

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email

Are you looking for a new job? Check out these current opportunities: Clinical Nurse Specialist Jobs, Computer Systems Analyst Jobs, Health Services Manager Jobs, Nurse Practitioner Jobs and Registered Nurse Jobs