Manager, Patient Financial Services
at Northbay Healthcare

Date Posted: 5/5/2019

Job Description


Manager, Patient Financial Services

Full Time, FTE: 1
Administration Center
Fairfield, CA

Job Summary:

This position will assist the Patient Financial Services (PFS) Director in overseeing the day to day operations of the hospital PFS department. Responsibilities will include monitoring hospital accounts receivables (AR) indicators to ensure AR focus is aligned with meeting the financial performance goals of NorthBay Healthcare. The incumbent will work with each of the PFS areas to review performance measures, provide support and recommendations to the PFS Director and Senior Director to assist them in achieving the department’s goals and objectives.


1. Bachelor’s degree in finance, health care administration, business or other related field required or 8 years of
management or supervisory experience in a hospital patient accounts department. 

Experience, Knowledge, and Skills:

  1. Minimum ten years in a health care financial environment required with at least 2 years in a hospital billing management position required. 
  2. Experience and understanding of the flow of information and systems required for accounts receivable management.  
  3. Excellent working knowledge of ICD10 and CPT codes. Active experience in implementing and supporting healthcare information systems. 
  4. Proven tract record of A/R management and resolution follow-up. 
  5. Demonstrates understanding of wide variety of managed care contracts, terms methodologies and payment structures.
  6. Must maintain current understanding of state regulations and their impact on medical care and reimbursement in the workers’ compensation care market. 
  7. Requires proficiency and compliance in understanding and applying applicable elements of the Fair Debt Collection Practices (FDCPA), the Fair Credit Reporting Act (FCRA), California Senate Bill No. 1276 and Cal. Civ. Code. Section 1624 (Promissory Estoppel and the Statute of Frauds in California).   
  8. Excellent oral and written communication skills required.  
  9. Proficient in PC applications. 
  10. Must have excellent organizational skills, be able to set priorities, work independently and be an effective team member.  
  11. Ability to manage multiple projects simultaneously.  
  12. Excellent knowledge of revenue cycle and financial systems applications and processes. 
  13. The manager must demonstrate critical and analytical skills in examining information presented by asking thoughtful questions, examining and interpreting data while performing the duties of position. 
  14. Extensive experience and working knowledge of computers, especially in data extract/reporting in Revenue Cycle software and MS Office Suite to include proficiency in Excel.
  15. Ability to interface effectively through oral and written communication with administration, medical staff, and staff at all levels.Ability to effectively manage complex issues simultaneously.


  1. Interpersonal Skills:  The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare.  The NorthBay way principles consist of Caring, Communication, Collaboration, and Competence.   
  2. Physical Effort: While performing the duties of this job, the employee is regularly required to engage in prolonged hours of standing and sitting and some walking.  Requires extensive use of telephone and computer keyboard.
  3. Hours of Work: This position is exempt. Monday – Friday, 8:00 a.m. to 5:00 p.m.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Fairfield, CA
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 5/5/2019

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

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