Patient Access Ambassador II (on-call, FF)
at Northbay Healthcare

Date Posted: 8/24/2019

Job Description

req3518

Patient Access Ambassador II (on-call, FF)

On Call, FTE: 0; Rotating weekends and holidays
NorthBay Medical Center
Fairfield, CA

Job Summary:
Our purpose is to create a positively memorable and inspiring “Wow” experience for each and every customer we serve, each and every time we have the opportunity to serve them.  We distinguish ourselves by our ability to listen and empathize with others and by the extraordinary efforts we make to deliver uncompromising levels of service.  We are here to guide our customers, both patients and their families, through a seamless healthcare experience that provides tailored assistance and education that is responsive to their individual needs and expectations.  Our goal is to continue to value and delight our patients with experiences that nurture powerful customer relationships that will last a lifetime.  We take accountability for every aspect of our patients’ experience and continuously strive through every interaction we engage in to prove ourselves as stewards of the NorthBay way.



Meets all additional requirements related to job duties and all certification/education requirements as set by the Corporation and Patient Access.  Performs all other duties as assigned.

Education:
1. High School Graduate or GED. 
2. Associate Degree preferred.

Licensure and Certification:
1. Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization preferred.

Experience, Knowledge and Skills:
1. Three or more years of customer engagement experience in a healthcare revenue cycle environment required.
2. Excellent oral and written communication skills with ability to effectively articulate thoughts into a useful and meaningful discussion.
3. Proficiency is required in the application of knowledge in the areas listed below:
• Differentiation of  the unique characteristics of the following insurance types: Medi-Cal, Medicare, Managed Care, Indemnity and Workers Compensation
• Impact of completeness and accuracy that the registration/admission process has on successful claims processing and receipt of payment
• Impact of completeness and accuracy that the registration process has on the delivery of patient care

Other:
1. Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. 
2. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. 
3. Is extremely open to learning new things and teaming with others in a collaborative environment. 
4. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. 
5. Critical thinking skills and ability to use personal judgment to creatively address patient issues and concerns. 
6. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare.  The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. 

Job Snapshot

  • Employee Type: Part-Time
  • Location: Fairfield, CA
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 8/24/2019

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

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