Patient Services Rep, Specialty Services (full-time, days, FF)

At NorthBay Health the Patient Services Representative (PSR) performs general front office duties including reception, registration, appointment scheduling, insurance verification and medical records management functions. The Patient Services Representative functions as part of a clerical, and customer service team in support of Ambulatory Division medical practices.

1. Education:  High School Graduate or equivalent required. Some college business or computer course work preferred. Course work in medical terminology preferred.
2. Licensure/Certification: Current AHA or equivalent BLS certification required.
3. Skills: 

• One to three years of customer engagement experience and/or service centered role required.
• Experience within a healthcare environment in medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support preferred.
• Excellent customer service skills required.
• Excellent oral and written communication skills with ability to effectively articulate thoughts into a productive and meaningful discussion.
• Ability to successfully manage multiple priorities effectively and within expected timeframes.
• Working knowledge in the areas listed below, preferred:
• Differentiation of the unique characteristics of the following insurance types: Medi-Cal, Medicare, 
• Managed Care, Indemnity and Workers Compensation
• Impact of completeness and accuracy the registration/admission process on successful claims processing and receipt of payment.
• Impact of completeness and accuracy the registration process on the delivery of safe, high quality patient care.
• Demonstrated service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. 
• Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. Open to learning new things and partnering with others in a collaborative environment. 
• Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. 
• Strong organizational skills.

       4.  Interpersonal Skills/Customer Service: The NorthBay Way is a set of value-based behaviors that are 
           to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare.
           The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. 

Compensation: 

Hourly Salary Range $25.38 – $27.94    (Offered hourly rate based on years of experience)

About Us

At NorthBay Health we are committed to providing you with competitive wages and quality benefits for you and your family:

• Wages reviewed annually and adjusted to remain competitive
• Medical, dental and vision benefits for full and part-time employees and their families. Part-time is 20-39 hours per week
• Tax-deferred 403b with a percentage matched by NorthBay Health
• Employee Assistance Program
• Tax deferred dependent care plan
• Life Insurance
• Employee Recognition Program
• Vacation & Sick Time benefits
• Disability Insurance
• Wellness Program
• Generous shift differentials for eligible staff 

NorthBay Health provides sophisticated healthcare services not only in our two hospitals — NorthBay Medical Center in Fairfield and NorthBay VacaValley Hospital in Vacaville California — but in our primary care, specialty care practices and urgent care centers. From oncology to open heart surgery, and from birth through the end of life, NorthBay Healthcare has teams of medical experts ready to assist in your care.

It is our goal to exude warmth and caring as we meet and greet patients, family and visitors in our hospitals and medical offices. Our dedication to our patients continues throughout their healthcare journey.

NorthBay Health was born in Solano County and we remain committed to delivering advanced medicine here to the community we serve. That’s why we continue to invest in modernizing and expanding our facilities, purchasing cutting-edge equipment and pushing the limits of technology alongside other healthcare pioneers, such as the 

. Our competence, capabilities and practice of collaborating with some of the nation’s most advanced clinical institutions enable us to manage extremely complex cases right here.

To learn more about NorthBay Health's benefits, diversity statement and community please visit