Patient Services Representative, Anticoagulation Clinic
at Northbay Healthcare

Date Posted: 8/22/2019

Job Description


Patient Services Representative, Anticoagulation Clinic
On Call, FTE:  0
Gateway MOB
Fairfield, CA

Job Summary:

The Patient Service Representative will perform a combination of duties encompassing reception, scheduling, authorization, registration, charges and medical records management for the NorthBay Anticoagulation Clinic. The PSR serves as a receptionist in answering telephones, greeting patients and families, and taking messages as appropriate. Interviews the patient or his/her representative to secure accurate demographic and payer information ensuring the patient’s care is not delayed. Verifies and documents eligibility for patient’s specific payer(s).  Assures all required documentation including authorization is in the chart and the E.H.R. Schedules appointments as appropriate and coordinates necessary records. Counsels patients regarding medical insurance benefits. Files all paperwork and medical records appropriately. Maintains provider(s) schedules in accordance with policies, procedures and service expectations of the department. The Patient  Service Representative acts as a customer service liaison to the patients, department, referral sources, Insurance companies, and other departments in the NorthBay system to expedite access to the department. Prioritizes and multi-tasks as necessary.


  1. High School Graduate or equivalent required. 
  2. A minimum of 1 year of  college level education and experience in working with computer information systems and intermediate competency in various Micro Soft business suite applications (Word, Excel, PPT). 

Licensure and Certifications:

  1. Current AHA certification or equivalent in basic CPR.  Course work in medical terminology preferred.

Experience, Knowledge, and Skills:

  1. Experience with at least three of the following strongly preferred: i) appointment scheduling, ii) medical record processes, iii) referral and authorization processes, iv) registration processes.
  2. Minimum of one year experience in a medical front office setting with experience and knowledge of health insurance/ benefit requirements.
  3. Demonstrated experience in area of clinical department preferred.
  4. Strong organizational and written/spoken communication skills essential.
  5. Proficiency in practice management systems is required with CPT, ICD9 coding experience beneficial. 
  6. Ability to work independently on a variety of complex tasks, managing competing deadlines.
  7. Demonstrated working knowledge of Windows and Microsoft Word. Knowledge of medical terminology, and insurance rules and regulations preferred. 
  8. Detail oriented with typing and computer entry ability and a working knowledge of general office machines required. 
  9. Bilingual capability preferred.


  1. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.

Job Snapshot

  • Employee Type: Part-Time
  • Location: Fairfield, CA
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 8/22/2019

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

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