Patient Services Representative, Float Pool (on-call)
at Northbay Healthcare

Date Posted: 5/18/2019

Job Description


Patient Services Representative, Float Pool (on-call)
On Call, FTE: 0
Hilborn Administration Center
Fairfield, CA

Job Summary:
The Patient Services Representative performs general front office duties including reception, registration, appointment scheduling, and medical records.  The Patient Services Representative functions as part of a clerical, clinical, and customer service team in support of primary care practices.

    1. High School Graduate or equivalent required. 
    2. Some college business or computer course work essential. 
    3. Course work in medical terminology preferred.

    Licensure and Certification:
    1. Medical Assistant certification highly preferred.
    2. Current AHA certification or equivalent in basic CPR. 

    Experience, Knowledge and Skills:
    1. Strong organizational, written and spoken communication skills essential. 
    2. Demonstrated mastery of practice management systems is required with CPT, ICD9 coding experience beneficial. 
    3. Experience with at least two of the following required: medical record processes, appointment scheduling, referral and authorization processes, registration process, and back office clinical support. 
    4. Demonstrated ability to work independently on a variety of complex tasks, managing competing deadlines. 
    5. Bilingual capability preferred.  

    1. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence. 

This is an on call position assigned to the Ambulatory Float Pool to assist in coverage for all primary, specialty, and call center staffing needs.

Job Snapshot

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

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