Quality Assurance & Training Coordinator (full-time, VV)
at Northbay Healthcare

Date Posted: 11/19/2019

Job Description


Quality Assurance & Training Coordinator (full-time, VV)

Full Time, FTE: 1; Work hours generally Monday through Friday, 8am to 5pm. Requires flexibility to support 24/7 department with rotating shifts and multiple locations.
Vaca Valley Hospital
Vacaville, CA

Job Summary:
Responsible for planning and directing the overall operations of the Quality Assurance and Training Program within Patient Access and Communications and Patient Financial and Insurance departments, as well as develop, implement and coordinate education/training and staff development programs under supervision of the Patient Access & Communications  Director.  Key responsibilities include managing ongoing analysis of quality assurance audits, providing training by conducting workshops and education programs for assigned personnel to ensure functions are performed accurately and the development and implementation of methods and systems and to improve overall effectiveness of functions of the department to increase productivity, reduces costs and drive revenue.  Acts as a resource assisting other departments and personnel with questions related to patient registration and are required to assist with issue resolution regarding registration and data entry. 

1. Baccalaureate degree required, preferably in Healthcare, Education, Information Technology, or related field. 
2. Must complete leadership everyday classes within 12 months.

1. Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization required within 12 months of assuming position.

Experience, Knowledge and Skills:
1. Five or more years of customer engagement experience in a healthcare revenue cycle environment required.
2. Excellent classroom and one-on-one training skills required.
3. Instructional design skills required.
4. Excellent research and analysis, budgeting, organizational, oral and written communication skills required.
5. Formal experience with consulting, facilitation, questioning, and group process skills strongly preferred.
6. Intermediate proficiency in word processing and database applications required to support project work.  Experience with action scripting, spreadsheet, presentation, web authoring, and project management applications strongly preferred.
7. Must demonstrate the highest discipline re: confidentiality.
8. Must demonstrate high attention to detail and accuracy in a busy office environment.
9. Excellent oral and written communication skills with and ability to effectively articulately thoughts into a useful and meaningful discussion.
10. Prior experience with instruction and/or training of staff required.
11. Excellent oral and written communication skills including ability to present to large groups, engage with individuals from a variety of backgrounds, and effectively convey complex concepts in a clear, concise manner. 
12. Must demonstrate high attention to detail and accuracy in a busy work environment. Strong organizational, keying, formatting, writing, and editing skills essential. 
13. Broad knowledge of managed care and third party payers. 
14. Patient registration, third-party billing, pre-certification, insurance verification, patient cash collection and financial counseling experience preferred
15. Knowledge of adult learning theories, instructional design, competency assessments, and medical terminology strongly preferred.
16. Excellent technical writing skills for development, implementation, and maintenance of resources.
17. Leadership skills to effectively direct trainees while in a training class environment and properly evaluate comprehension and application of subject material.
18. This position requires initiative, motivation, creativity, and ability to understand many areas of expertise.
19. The training area is one of constant change.  This position must be able to react positively to these developments and help lead the way forward to include new developments in training targeted to both new and existing employees.
20. Requires a high level of comfort with taking initiative and being accountable for team work and service excellence.
21. Proficient in all Microsoft Office applications required.

1. Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills, and a warm demeanor. 
2. Consistently exhibits empathy, optimism, resourcefulness, and cultural competency in interactions with others. 
3. Open to learning new things and teaming with others in a collaborative environment. 
4. Proven record of accomplishment of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. 
5. The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare.  The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Vacaville, CA
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 11/19/2019

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

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