Quality Improvement Coordinator
at Northbay Healthcare

Date Posted: 10/30/2019

Job Description


Quality Improvement Coordinator

Full Time, FTE: 1; 
Administration Center
Fairfield, CA

Job Summary:

The Quality Coordinator works under the supervision of the Quality Manager to provide service line support to NorthBay Healthcare.  Acts as a resource for department, administration, medical staff, and hospital personnel in areas related to Quality.  Responsible for, designing, conducting and reporting clinical and operational studies, surveys, and reports to improve the quality and safety of patient care. Abstracts complex clinical data and is able to input into a variety of databases and information systems. Coordinates analyst and review personnel team members to retrieve high quality data from which to create reports and operational reviews. Submits reports and reviews in a complete, final and timely manner. Utilizes appropriate graphical, presentation and statistical analysis in completion and dissemination of assigned studies.  Provides educational support and conducts presentations related to quality to facilitate opportunities to improve patient care.  Participates in survey and regulatory preparation including: readiness assessment, action plan development, education and monitoring for standards compliance.  Is able to work independently utilizing a high level of initiative, judgment and critical thinking skills and collaboratively using good team and communication skills.


  1. Graduate of an accredited school of nursing.
  2. BS or BA degree required or significant relevant experience at the manager’s discretion may be substituted.
  3. Master’s preferred

Licensure and Certification:

  1. Current California RN licensure required. 
  2. Certified Professional in Health Care Quality (CPHQ) preferred.

Experience, Knowledge, and Skills:

  1. Minimum of two years hospital based performance improvement experience preferred. 
  2. Two years of supervisory or leadership experience preferred. 
  3. Three years acute care experience required.
  4. Skills: Excellent oral and written communication skills required. 
  5. Must possess teaching ability, leadership ability, and high professional standards. 
  6. Must demonstrate the ability to coordinate the work of others. 
  7. Great project management skills.
  8. Must be highly organized, with the ability to set priorities, work independently, and be an effective team member. 
  9. Must possess a high degree of attention to detail. 
  10. Ability to abstract complex clinical data and create evidence based actionable opportunities. 
  11. Excellent critical thinking skills. 
  12. Excellent problem solving skills. 
  13. Ability to lead and coach teams and mentor individuals. 
  14. Ability to integrate information from multiple sources. 
  15. Advanced Microsoft Office skills including Word, Excel and Power Point skills required. 
  16. Access or other database management skills and SPC preferred.
  17. Interpersonal Skills: The NorthBay Way is a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Healthcare. The NorthBay Way principles consist of Caring, Communication, Collaboration, and Competence.  
  18.  Physical Effort: Minimal. Requires sitting, walking, and standing.  Some stooping, bending and twisting.  Lifting of less than 10 pounds.
  19. Hours of Work: Full and part time exempt. FTE’s posted on position assignments.


  1. Strong knowledge of accreditation/regulatory standards.
  2. Occasional attendance at evening meetings. 
  3. Ability to travel between facility and work sites with access to an operating vehicle with at least minimal coverage auto insurance. 
  4. Current California driver’s license.


Job Snapshot

  • Employee Type: Full-Time
  • Location: Fairfield, CA
  • Job Type: Health Care
  • Experience: Not Specified
  • Date Posted: 10/30/2019

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

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