Supervisor, Patient Access
at Northbay Healthcare

Date Posted: 5/1/2019

Job Description


Supervisor, Patient Access
Full Time, FTE: 1
NorthBay Medical Center
Fairfield, CA

Job Summary:
Performs duties under the direction of the Manager, Patient Access & Communications.  Coordinates all functions related to the daily operations and process in patient registration and hospital PBX communication.  This includes direct supervision of staff including Patient Access Ambassadors and PBX Communications Ambassadors to ensure efficient utilization of time and service to patients, monitoring daily productivity levels, and providing coaching sessions to improve performance.  Oversees scheduling of employees, evaluates performance, resolves patient and staff complaints, and administers discipline as necessary.  Coordinates registration operations with other NorthBay Healthcare System departments, as strategically defined by the Director, and as pertinent to compliance with Title 22, JCAHO, EMTALA, HIPAA, and other regulatory entities. 

1. Associate degree required.  Those currently in the role are grandfathered until December 2018 at which time Associate's Degree becomes required. 
2. Must complete leadership everyday classes within 12 months.

Licensure and Certification:
1. Patient Access and/or Revenue Cycle relevant certification from a nationally recognized healthcare credentialing organization required within 12 months of hire.

Experience, Knowledge and Skills:
1. Four years or more experience in Patient Access healthcare industry or equivalent experience required. 
2. Two years or more of supervisory or leadership experience required. 
3. Emergency department registration, financial counseling, or telecommunications experience preferred. 
4. Microsoft Word, Excel and Outlook proficiency required.

1. Demonstrates a commitment to service excellence including, but not limited to professionalism, customer focus, compassion, strong listening skills and a warm demeanor. 
2. Consistently exhibits empathy, optimism, resourcefulness and cultural competency in interactions with others. 
3. Is extremely open to learning new things and teaming with others in a collaborative environment. 
4. Proven track record of conducting him/herself in a manner that demonstrates an understanding of the unique complexities and challenges of the healthcare environment. 
5. Critical thinking skills and ability to use personal judgment to creatively address patient issues and concerns.

Position requires flexibility due to 24/7 hour operations. Position is EXEMPT.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Fairfield, CA
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 5/1/2019

About Us

At NorthBay Healthcare, we are committed to upholding the health, wellness, and vitality of the California community members throughout Solano County and beyond. Tracing our roots back to 1960, we are the area’s only locally-based, locally-managed non-profit healthcare organization. Our presence as a leader in innovative healthcare solutions is made possible by a talented team of professionals who enjoy making a difference as well as a living. We call it “The NorthBay Way.” The principles that lead our work include:

  • Caring– be friendly, be helpful; treat others in the way they want to be treated. Be compassionate; demonstrate genuine concern for the well-being of others. Affirm the worth and potential of others, and encourage caring behaviors.
  • Collaborationhonor promises and commitments; work in a spirit of cooperation. Establish and maintain healthy interpersonal relationships. Appreciate and use the knowledge and experience of others; fully support decisions once they are made. Be fair, be equitable, and be aware in all actions affecting others.
  • Communication be consistent; earn and maintain the trust of others. Listen first; strive to understand events as they have meaning to others. Provide frequent, direct, and truthful communications. Ensure a clear and compelling purpose for the work that needs to be done. Show appreciation, recognize results, and celebrate accomplishments.
  • Competence – take personal responsibility for uncompromising levels of service, quality, and safety. Be accountable for problems that cross your path: do whatever it takes to do the right thing. Manage resources with prudence and responsibility; encourage innovation and risk-taking in others. Engage in lifelong learning to grow more skilled, professionally and personally.

We are pleased to present a variety of impactful, rewarding career positions for individuals with a variety of professional skills, goals, and experience – including clinical nurse specialists, computer systems analysts, medical and health services managers, nurse practitioners, registered nurses, and more. Join the NorthBay Healthcare Talent Network today to stay up-to-date on our openings as they continue to become available!

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