Quality Systems Manager
at NEF, H&S Bakery, Schmidt

Date Posted: 8/22/2019

Job Description

H&S Bakery seeks a Quality Systems Manager (QSM) to ensure predictable, consistent, high quality products are distributed to customers daily. The ideal QSM will champion the quality effort among employees in all departments; integrate quality and efficiency; stop unacceptable product from leaving the bakery; and facilitate the development of a quality-oriented culture that focuses on continuous improvement. At [name of company] we exceed customer expectations through a continuous improvement process; and leverage our employee and supplier resources. We are looking for individuals who have passion for delivering 100% Customer Satisfaction through consistent, predictable, high quality products. 

Responsibilities:

  • Leads the maintenance and implementation of all plant level procedures that affect the quality and/or safety of the products with responsibilities to the procedures in other departments
  • Manages internal, third party, regulatory and customer audits
  • Directs implementation and maintenance of plant quality systems, policies and procedures
  • Investigates and respond to customer complaints
  • Administers required Quality related training for all employees
  • Revises and distributes procedural changes to the Quality programs as needed
  • Conducts internal and mock audits and facilitates 3rd party, customer, regulatory, and vendor audits
  • Develops and manages root cause and corrective action program for audit findings
  • Manages the systems that drive quality in the bakery
  • Establishes and integrates product standards (specs) including visuals on the production floor
  • Manages SPC data collection, process measurements, process analysis, reporting and recommendations for improvement
  • Completes product quality evaluation including daily product scores and moisture analysis
  • Monitors customer complaint evaluations and introduces problem solving solutions
  • Tracks key performance indicators (KPIs). Facilitates meetings based on KPIs to ensure that they are quality focused, streamlined and the measured results continue to improve
  • Develops and conducts plant employee training on quality principles and product scoring calibration
  • Identifies areas of opportunity to reduce waste and improve efficiency
  • Facilitates both customer and employee satisfaction survey and improvement
  • Ensures compliance with the security programs
  • Develops and manages the training systems
  • Manages the HACCP program
  • Other related duties as assigned by position director and/or plant manager

Job Requirements

Qualifications:

  • Prior experience in quality. AIB graduate or baking/industry certification preferred
  • High School Diploma or equivalent, industry training certification desired
  • Demonstrated knowledge of Lean manufacturing principles and/or six sigma and continuous improvement methodologies preferred
  • Minimum three years of experience in Quality Assurance systems implementation and management with minimum two years in a manufacturing environment, preferably in the food industry
  • Minimum three years of experience in accountability for design and or enforcement of processes 
  • Minimum three years of experience working as the lead or key member of a quality team preferred
  • Minimum three years of cross-functional business partnering at executive leadership levels
  • Experience in baked goods products preferred
  • Able to comprehend GMPs, sanitation processes, product recall procedures and HAACP and develop & implement related policy
  • Working knowledge and understanding of theory, principles and applications of statistics and statistical process control
  • Diverse knowledge of inspection and control methods, techniques and documentation
  • Knowledgeable of product
  • Able to test products using applicable equipment and tools
  • Physically capable of moving to all areas of the plant
  • Able to view product and determine adherence to quality control standards including size, shape, color, cut, etc.
  • Able to generate written and verbal communications clearly and distinctly
  • Able to work all shifts for indefinite periods of time
  • Performance of other duties deemed by management to be an integral part of the job
  • Ability to use general Office equipment including computer, typewriter, calculator, and copy machine

    Physical Demands:

    To perform the duties of this job, the individual must stand; walk; use hands/ finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. May occasionally need to lift up to 100 pounds.

    Work Environment:

    In performing the duties of this job, the plant manager is exposed to wet or humid conditions, hot or cold climate, work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level of the work environment is considered moderate to loud.

    Vision Requirements:

    To complete the duties of this job, the individual must have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Training Required:

    The individual must complete all annual safety training, ergonomics, and any specialized and/or skill ware training this is required to perform his/her job.

    Benefits:

    • Medical, Prescription Dental, and Vision Insurance
    • Flexible Spending Accounts (FSA)
    • 401(k) Matching Program
    • Paid Holidays and PTO
    • Short-Term Disability paid for by company
    • Life Insurance paid for by company
    • Training and Career Development Opportunities

    H&S Bakery is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors.

    Persons with disabilities who need to request reasonable accommodations during the application process may send an email to [Click Here To Join] or call (410) 558-3050 (extension 3517).  No other phone calls will be accepted.

Job Snapshot

About Us



Family owned and operated since the early 1960’s, Northeast Foods, H&S Bakery, and Schmidt Baking Company have nine divisions operating in seven states, with distribution in 23 states and still growing. The company is made up of more than 2,000 employees system wide, in addition to a fleet of 110 delivery vans and more than 200 tractor-trailers. We continue to give back to the people that helped make our success possible to help them to realize their dreams. Northeast Foods and H&S Bakery continues to thrive because its people share the same core values of hard work, dedication to community and pride of achievement.

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We are an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information, age, membership in an employee organization, or other non-merit factors. Persons with disabilities who need to request reasonable accommodations during the application process may send an email to accommodations@nefoods.com or call Tisha Payne at (410) 558-3050 ext. 3517. No other phone calls will be accepted.