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Logistics Customer Service Representative Job Details | Nucor

Cincinnati, OH

26 days ago

Distribution - Shipping, Strategy - Planning, Customer Service

Full-Time

At least 5 year(s)

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Job Description

Job Details


Division: Nucor Logistics Group


Location: Cincinnati, OH, United States  


Other Available Locations: N/A



About Us:

Nucor Logistics Group, a newly formed division of Nucor Corporation, is seeking applicants for our Truck Services team at our division headquarters in Cincinnati, Ohio. Our parent company Nucor Corporation is a Fortune 150 company, known for being North America’s leader in designing, manufacturing, and recycling steel and steel products with a history of long-term sustainability and stability.



Benefits:

Medical, vision and dental are just the beginning. We value our teammates and offer benefits packages that also include:


  • Bonus Program

  • Profit Sharing

  • Stock Plan

  • Retirement Savings

  • Credit Union

  • Vacation and Holiday Pay

  • Scholarship and Tuition Reimbursement

  • Unlimited Growth Potential

  • Free Financial Planning / Assistance via Insight Financial

  • Free Teammate Parking (Cincinnati Office)

  • On-site Health Clinic (Cincinnati Office)

  • On-site Cafeteria (Cincinnati Office)

  • On-site Gym (Cincinnati Office)

  • On-site Laundry Service (Cincinnati Office)



Basic Job Functions:

  • Develop and maintain relationships with transportation companies and shipping contacts to optimize goods movement

  • Answer and manage high-volume phone and ticket queues for incoming inquiries

  • Maintain documentation, change control records, and agreements related to business systems, customer support, and logistics software

  • Conduct TMS system audits and communicate proactively with delivery points

  • Administer freight rates and analyze data

  • Review carrier scorecards and assess key performance indicators for vendor partners

  • Analyze transactions and resolve problems through reports, phone, and email communication with commercial, shipping, and vendor partners

  • Travel to US-based locations as needed to support business needs and projects

  • Uphold safety policies, practices, procedures, and housekeeping standards at all times



Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.



Minimum Qualifications:

  • Associates degree in Business, Supply Chain or relevant field and or two years of logistics, dispatch, shipping experience in a relevant role

  • Intermediate to advanced computer skills

  • Exceptional customer service and ability to build long-term partnerships

  • Ability to take ownership, drive process improvements, and deliver on commitments



Preferred Qualifications:

  • Bachelor’s degree in business or communications or related fields

  • Experience with Excel formulas and Power BI dashboards

  • Experience in North American interstate and/or cross border truck freight planning/execution, knowledge of LTL or parcel shipping, a plus

  • 5 years of experience in logistics, dispatch or shipping 

  • Experience in steel manufacturing or scrap metal industry

  • Experience with web-based Transportation Management Systems (TMS)

  • Experience with DOT regulatory compliance

  • Experience with process optimization and business process improvement projects


Nucor is an Equal Opportunity Employer and a drug-free workplace

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