Customer Support Analyst
at Parker Drilling Career Site

Date Posted: 6/6/2018

Job Description

Position Summary

The Customer Support Analyst provides first-level PC technical support for clients company-wide and resolving ServiceDesk Tickets, as well as audio/video office support and equipment/order coordination.

Key Responsibilities and Tasks

• Provides technical support for PC clients
• Assists in the coordination of PC and peripheral orders, assignments, setups and deployments for the company
• Escalates technical issues to Network Engineers when necessary
• Installs or replaces hardware/software as needed
• Timely resolves ServiceDesk ticket items
off-site pick up of supplies or to support remote clients
• Images PCs for deployment and reinforces adherence to company standards
• Assists Network Engineers as needed
• Troubleshoots PC technical issues and helps prevent future occurrences
• Support all audio/video functionality and equipment
• Printer support
• Serves as an escalation point for Customer Support Analyst II
• Assists with IT Project initiatives
• Out processing of computer equipment
• Works with phone vendor to coordinate IP Phone configuration
• Mobile phone administration
• Admin for procedural write-ups and customer support team knowledgebase articles
• Monitors ServiceDesk email inbox and calls to the helpdesk

 

Job Requirements

Position Specific Knowledge, Skills, and Abilities

• High School diploma or equivalent required
• Minimum 7 + years’ experience in PC/desktop support required
• Demonstrated knowledge with troubleshooting Windows 7 and Windows 10 and networks preferred
• Intermediate knowledge of Active Directory
• Experience maintaining and supporting client A/V and PC Imaging software and concepts is preferred
• Excellent verbal and written communication skills required

 

NO RECRUITING AGENCIES ARE NEEDED.  PLEASE DO NOT CONTACT HIRING MANAGERS IF YOU ARE AN OUTSIDE RECRUITER.  RECRUITMENT IS DONE INTERNALLY AND WE DO NOT PAY AGENCY FEES. 

 

Job Snapshot

About Us

At Parker Drilling, we provide advanced drilling solutions to the energy industry. Our technical innovation allows us to provide worldwide drilling services, rental tools, and project management including rig design, construction, and operations management.

As an industry leader, we employ some of the most skilled people in the energy and drilling industry. Our dedicated and innovative associates are the reason we’ve set numerous world records for deep and extended-reach drilling and have been recognized as an industry leader in safety performance.

We are always looking for talented professionals to join our dynamic team! We have a variety of opportunities available in different fields from Engineering to Management to Human Resources, Accounting, IT, Aviation, Supply Chain, Legal Affairs, and many others. Whether you’re an experienced professional or just launching your career, Parker Drilling can help you achieve your career goals.

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