Customer Support Analyst
en Parker Drilling Career Site

Fecha de publicación: 09/12/2019

Descripción del empleo

Recruitment Fraud Alert

Recruitment fraud is a sophisticated fraud involving job opportunities through communications such as unsolicited emails, online recruitment services such as LinkedIn, bogus websites, and text messages claiming to be from Parker Drilling. The aim of the fraud is to obtain personal information or money.  Recent incidents have occurred involving both individuals and organizations falsely claiming to recruit on behalf of Parker Drilling.   These emails and offer letters often appear legitimate and may include job description, salary, and benefit details. Prospective candidates may be instructed by fraudsters to pay them fees for immigration and visa application/processing services.  We recommend that you do not respond to unsolicited offers of employment.

 

Position Summary

The Customer Support Analyst provides first-level PC technical support for clients company-wide and resolves Helpdesk Tickets, as well as audio/video office support and equipment/order coordination.

Key Responsibilities and Tasks

  • Provides technical support for PC clients
  • Assists in the coordination of PC and peripheral orders, assignments, setups an deployments for the company
  • Escalates technical issues to Network Engineers when necessary
  • Installs or replaces hardware/software as needed
  • Timely resolves Helpdesk ticket items off-site pick up of supplies or to support remote clients
  • Images PCs for deployment and reinforces adherence to company standards
  • Assists Network Engineers as needed
  • Troubleshoots PC technical issues and helps prevent future occurrences
  • Support all audio/video functionality and equipment printer support
  • Serves as an escalation point for Customer Support Analyst II
  • Assists with IT Project initiatives
  • Out-processing of computer equipment
  • Works with phone vendor to coordinate IP Phone configuration
  • Mobile phone administration
  • Admin for procedural write-ups and customer support team knowledgebase articles
  • Monitors Helpdesk email inbox and incoming calls to the helpdesk

 

Job Requirements

Position Specific Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The requirements listed below are representative of the knowledge, skill and/or ability required. Parker Drilling may make reasonable accommodations enabling individuals with disabilities to perform the essential functions. 

  • High School diploma or equivalent required
  • Minimum 4 years’ experience in PC/desktop support required
  • Experience with using MDT Imaging software strongly preferred (creating, updating, and troubleshooting PC images)
  • Demonstrated knowledge with troubleshooting Windows 10 and networks preferred
  • Intermediate knowledge of Active Directory
  • Experience maintaining and supporting client A/V and PC Imaging software and concepts is preferred
  • Excellent verbal and written communication skills required
  • Bilingual (English/Spanish) is a plus

Physical demands

The physical demands must be met by an employee to successfully perform essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and use hands to finger, hndle, or feel and reach with hands and arms. The employee frequently is required to walk, stoop, kneel, carry, push/pull and use repetitive wrist and hand movements. The employee may be required to lift and/or move objects of up to 25 pounds. Hearing, seeing ability to include depth perception, peripheral vision and rapid mental coordination. It is required to be mentally alert for entire regular shift.

Work Environment

This position will typically work in a climate controlled building in the corporate office of Parker Drilling.

SAFETY ACCOUNTABILITIES

  • Ensure personal behaviors and work practices are in line with Company safety standards
  • Responsible for safety of self and others in the vicinity to include, but not limited to, employees, suppliers and guests
  • Provide visible leadership engagement, be aware of housekeeping and take additional safety precautions to ensure no one is put at risk
  • Do not take short cuts or unnecessary risks and actively work with others to ensure they take due care and do not put themselves or others at risk
  • Ensure all incidents are reported and appropriately investigated in accordance with Company procedure
  • As needed, seek advice from HSE representative

Resumen de la oferta

About Us

Parker Drilling proporciona avanzadas soluciones de perforación a la industria de petróleo y gas. Nuestra innovación técnica nos permite prestar servicios de perforación, alquiler de herramientas y dirección de proyectos en todo el mundo, incluidos diseño, construcción y gestión de operaciones de torres de perforación.

Por nuestra posición de liderazgo, empleamos a algunos de los profesionales más idóneos del sector petrolero y de perforación. Nuestros dedicados e innovadores asociados son la razón por la que hemos establecido numerosos récords mundiales en perforación profunda y de alcance extendido, y se nos ha reconocido como líder por nuestro desempeño en seguridad.

Nuestra compañía está siempre en búsqueda de profesionales talentosos para incorporarlos a nuestro dinámico equipo. Contamos con una variedad de oportunidades en distintos campos, tales como ingeniería, gerencia, recursos humanos, contabilidad, tecnología informática, aviación, cadena de suministro, asuntos jurídicos y muchos más. Los profesionales expertos o los que recién inician su carrera laboral, hallarán que Parker Drilling puede asistirles a concretar sus metas profesionales.

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