Clerk-Call Center
at PRWT Services

Date Posted: 10/13/2018

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Using a computerized system, responds to customer inquiries in a call center environment. May perform one or more of the following:

• Responds to telephone inquiries and complaints using standard scripts and procedures

• Gathers information, researches/resolves inquiries and logs customer calls

• Communicates appropriate options for resolution in a timely manner

• Informs customers about services available and assesses customer needs

• Provides functional guidance, training and assistance to lower level staff as mentor

• Provides assistance, training and troubleshooting support to lower level staff as mentor

• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems

• Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness

• All other duties as assigned

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy. Other details
  • Pay Type Hourly

Job Snapshot

About Us

PRWT is a high performance, contract supplier of business process solutions, document processing, and facilities management services. Founded in 1988, we have continually expanded our business process solutions operations as well as added facilities management and maintenance services through our acquisition of US Facilities, Inc. We have built solid relationships with our customers by delivering innovative thinking, cost savings, and world-class services that inspire customer loyalty. The Company, based on values and performance, also has earned a reputation as a value-added and strategic partner that consistently exceeds customer expectations.

Throughout our history, we at PRWT have been committed to finding, nurturing and retaining the very best employees possible. We expect members of our team to operate with a sense of passion and urgency, but always within a context of team work, trust and integrity. We go out of our way to reward members of our team with ample opportunities for additional growth and training. A great measure of this is that most of our senior managers have grown with the company and been promoted from within.

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