Clerk-Call Center
at PRWT Services

Date Posted: 6/29/2018

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Position: Customer Service Representative
Hours:            Monday - Friday, 8:00 a.m. 5:00 p.m.
Reports to:     Call Center Supervisor

Position Description
The CSR working in the Customer Care Department is responsible for providing assistance to Motorist /customers via telephone and correspondence. The primary duties are but not limited to:
• Answering telephones and providing assistance to motorist in a timely, courteous and professional manner.
• Accurately process, document, route, and record mail correspondence
• Handle complaints and investigations
• Process citizen complaints and requests via phone and/or correspondence
• Research and process correspondence
• Adhere to company policies and procedures
• Follow guidelines and procedures as outlined in the procedure manuals
• Other duties and responsibilities as necessary

Requirements/Experience:
• High School diploma or GED

• Excellent verbal and written communications skills
• Outstanding attendance and punctuality
• Good problem solving and analytical skills
• Candidate must have no restrictions for phones or correspondence processing.
• Must be professional and courteous
• Bilingual (Spanish) required for SLA’s ( Service Level Agreement)
• Must be professional and courteous to peers, supervisors and managers
• Must have the ability to communicate effectively with peers and management
• Candidate must be able to multi task
• Candidate must be a team player at all times
• Must have an Excellent attendance record

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Job Snapshot

About Us

PRWT is a high performance, contract supplier of business process solutions, document processing, and facilities management services. Founded in 1988, we have continually expanded our business process solutions operations as well as added facilities management and maintenance services through our acquisition of US Facilities, Inc. We have built solid relationships with our customers by delivering innovative thinking, cost savings, and world-class services that inspire customer loyalty. The Company, based on values and performance, also has earned a reputation as a value-added and strategic partner that consistently exceeds customer expectations.

Throughout our history, we at PRWT have been committed to finding, nurturing and retaining the very best employees possible. We expect members of our team to operate with a sense of passion and urgency, but always within a context of team work, trust and integrity. We go out of our way to reward members of our team with ample opportunities for additional growth and training. A great measure of this is that most of our senior managers have grown with the company and been promoted from within.

Join our Talent Network and explore opportunities!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email