Clerk-Call Center
at PRWT Services

Date Posted: 10/13/2018

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

SUMMARY

 

                Customer Service Rep is responsible for providing assistance to customers via telephone and correspondence in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following

  • Accurately handle complaints concerning tickets or services rendered in a professional and courteous manner

  • Accurately process, document and record mail correspondence

  • Research and review correspondence to assess action to be taken

  • Prepares paperwork for processing of refund due to customers

  • Schedule hearings

    COMPENSATION

     

  • Hourly rate of $12.20

    AVAILABILITY

     

  • Must be available between the hours of 8:00am - 8:00pm, Monday through Friday

  • Must be able to attend mandatory staff meeting which occur 1 Saturday per month

    EDUCATION and/or EXPERIENCE

     

  • High school diploma or general education degree (GED)

  • One to three months related experience and/or training, or equivalent combination of education and experience

  • Excellent oral and written communications skills

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Job Snapshot

About Us

PRWT is a high performance, contract supplier of business process solutions, document processing, and facilities management services. Founded in 1988, we have continually expanded our business process solutions operations as well as added facilities management and maintenance services through our acquisition of US Facilities, Inc. We have built solid relationships with our customers by delivering innovative thinking, cost savings, and world-class services that inspire customer loyalty. The Company, based on values and performance, also has earned a reputation as a value-added and strategic partner that consistently exceeds customer expectations.

Throughout our history, we at PRWT have been committed to finding, nurturing and retaining the very best employees possible. We expect members of our team to operate with a sense of passion and urgency, but always within a context of team work, trust and integrity. We go out of our way to reward members of our team with ample opportunities for additional growth and training. A great measure of this is that most of our senior managers have grown with the company and been promoted from within.

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