at PRWT Services

Date Posted: 10/28/2019

Job Description

As one of the nation’s premier minority-owned companies, we are a high performance provider of business process solutions, facilities management and infrastructure support services to government and commercial markets.

Summary of responsibilities: The Customer Service Analyst (CSA) is to provide efficient handling, investigation, and resolution of Customer requests for support with NPT fare media and devices, Customer inquiries, complaints, discrepancies, and potential fare disputes. The CSA is also responsible for any outbound CSR requirements. Key

• Point Customer Service agent with specific training and contacts to support Transit Benefit program;
• Be responsible for set-up, processing and auditing required to perform and modify Autoloads to employee Smart Media;
• Provide e-commerce and telephone customer care support to Employers;
• Manage the Autoload process for all scheduled benefit Autoloads so that participating employees automatically receive new value or pass loads at the agreed-upon frequency;
• Resolve Employer Autoload discrepancies;
• Reconcile and audit all employer managed account activity;
• Manage the monthly reconciliation of scheduled Autoloads with the Employer Funds Transfer process.
• Other duties as assigned.

Additional requirements:
• High school diploma with previous supervisory experience (minimum 5 years -experience)
• Ability to work in fast paced environment
• Strong oral and written communication skills
• Good analytical abilities
• Good solid references required

We proactively offer employment and advancement opportunities for individuals from all backgrounds. By engaging in a diverse workforce and using a diverse groups of suppliers, we position ourselves to successfully compete in a 21st Century global economy.

Job Snapshot

About Us

PRWT is a high performance, contract supplier of business process solutions, document processing, and facilities management services. Founded in 1988, we have continually expanded our business process solutions operations as well as added facilities management and maintenance services through our acquisition of US Facilities, Inc. We have built solid relationships with our customers by delivering innovative thinking, cost savings, and world-class services that inspire customer loyalty. The Company, based on values and performance, also has earned a reputation as a value-added and strategic partner that consistently exceeds customer expectations.

Throughout our history, we at PRWT have been committed to finding, nurturing and retaining the very best employees possible. We expect members of our team to operate with a sense of passion and urgency, but always within a context of team work, trust and integrity. We go out of our way to reward members of our team with ample opportunities for additional growth and training. A great measure of this is that most of our senior managers have grown with the company and been promoted from within.

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