Account/Program Specialist
at Public Consulting Group

Date Posted: 11/24/2019

Job Description

Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at


General Summary:

This position helps oversee the delivery of fiscal management services for Medicaid self-directed home and community-based services (HCBS) programs in one or more states, and includes the following duties and responsibilities:

  • Assists in monitoring and execution of program performance objectives
  • Serves as back-up contact for Strategic Client Engagement Account Manager
  • Assists with the development and management of project plans and work plans to assure contract compliance. Delivers periodic updates to the customer regarding progress
  • Participates in the development of growth targets
  • Supports strategic initiatives designed to grow program enrollment
  • Coordinates teams to prepare written status reports and materials for clients
  • Coordinates and distributes meeting notes for internal and external client meetings
  • Analyzes reports and system data to monitor program performance and seek clarification information from client perspectives, as needed, prior to delivery
  • Communicate project objectives and business requirements and reinforce acceptance criteria with operational and technical staff
  • Coordinates activities among different functional groups
  • Participates in and leads portions of internal staff program meetings
    Coordinates agendas for external client meetings
  • Supports Strategic Client Engagement leadership in client satisfaction activities
  • Develops proficiency in PPL’s service and product offerings
  • Tracks RFP releases for assigned states/agencies
  • Supports RFP responses by collecting necessary information and data, writing content, and collating final proposal response.
  • Completes/provides required information for formally updating system with lead information
  • Assists in monitoring updates to critical client documents
  • Develops presentations and supplemental training material to be used in internal and external PPL training sessions
  • Provides internal and external training on PPL services and product lines
  • Identify training needs across cross functional teams

(Other duties may be assigned as appropriate and necessary).


Required Skills:

  • Excellent client relationship management skills
  • Excellent oral and written communication skills
  • Strong analytical, organizational and presentation skills
  • Strong attention to detail
  • Ability to speak publicly effectively
  • Proficiency in MS Office products -Excel, Word, and PowerPoint.
  • Facility in building and maintaining business relationships with clients by coordinating efficient and effective service
  • Ability to think and work independently and lead others during projects, meets aggressive deadlines

Education: Bachelor's Degree or 4 years’ experience.

Experience: 3 - 5 years’ experience in public or private sector Medicaid, HCBS, self-directed programs, fiscal management services, business administration, healthcare, or human services required; Experience with a Medicaid-related health or human services agency, managed care organization, or fiscal management services agency is a plus.

Certification: PMP, IIAB, or Six Sigma certification(s) a plus.

Working Conditions: Office Setting; Local, statewide and national travel required. Travel up to 25%.


Job Snapshot

  • Employee Type: Full-Time
  • Location: Denver, CO
  • Job Type: Accounting
  • Experience: At least 4 year(s)
  • Date Posted: 11/24/2019

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

Join the Public Consulting Group, Inc. Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media or email

Are you looking for a new job? Check out these current opportunities: Corporate jobs, Education Jobs, Health & Human Services Jobs, Participant Direction Jobs and Technology Consulting Jobs