Assistant Program Director
at Public Consulting Group

Date Posted: 11/15/2019

Job Description

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


Overall Responsibilities:

PCG is seeking a motivated, experienced, and data-driven Assistant Program Director with an interest in public service who can manage WTW Supervisors/leads, employment training advisors, and program assistants within our San Diego, CA CalWORKs Welfare-to-Work/Refugee employment services operation. The Assistant Program Director will be responsible for overseeing and directing the daily operations of the Welfare-to-Work/Refugee Employment Services operations. This person will provide day-to-day leadership for the offices that is collaborative; ensure that program goals and objectives are met by executing standard processes and organizing staff activity effectively and efficiently; evaluate staff performance and authorize staff development and training activities; maintain a consistent work pace, adhere to schedules and meet both regularly recurring and ad hoc deadlines. This person will also assist project director and management staff to operationalize new process and program innovations.  This role is ideal for the public sector manager or manager from customer service-based sectors, such as hotel, restaurant, and travel industries who have operations management or administrative management responsibilities along with several years of experience as a direct manager.

Specific Responsibilities:

•        Provide daily leadership and guidance to the Welfare-to-Work operations staff according to the mission, goal, and objectives of the program;

•        Manage the proper execution of standard operating procedures for the WTW operation

•        Lead a supervisor team to achieve excellent contract performance, meaningful outputs, and adherence to stringent federal, state, county, and company compliance objectives;

•        Manage Welfare-to-Work operation performance and ensure that contract objectives are achieved and that customers/participants receive quality and timely services;

•        Provide oversight  of the WTW program assistant leads responsible for the general administration of the program and client initial engagement activities;

•        Ensure performance reports are submitted to the County, corporate and to other project staff timely and accurately;

•        Analyze program data and reports to manage daily operations, identify performance and compliance trends, and initiate process improvements;

•        Monitor staff performance and provide coaching, including soft skills and technical training, for the purpose of assisting employees improve performance;

•        Ensure adequate quality control procedures for operational processes are performed in a rigorous manner;

•        Ensure maintenance of standard operating procedures;

•        Effectively prepare materials and respond to inquiries from representatives of federal, state, and local oversight agencies;

•        Communicate in a timely and concise way with state and county partners, including preparing and delivering or participating in regular status reports;

•        Seek feedback and direction from direct supervisor and project leadership team;

•        Maintain positive working relationship with contract sponsor staff;

•        Represent PCG in various meetings and events, as assigned; and

•        Develop and maintain strong working relationships with community and other government agencies that provide services to our common customers.


Required Skills:

•        Effective leadership and management of staff;

•        Ability to learn quickly in a fast pace environment.

•        Orientation toward team-based approaches;

•        High self-awareness and ability to accept feedback;

•        Ability to prioritize work and meet deadlines;

•        Process oriented and results-driven work strategy;

•        Ability to work across all levels of management and staff;

•        Ability to develop a positive and motivational team that encourages staff development and high morale;

•        Ability to establish and maintain professional relationships;

•        Excellent problem-solving, decision-making, and organizational skills;

•        Detail and process improvement oriented;

•        Ability to learn specialized databases and software systems;

•        Ability to analyze data to make sound business decisions;

•        Ability to work independently and with minimal supervision;

•        Strong verbal and written communication skills;

•        Solid technical, practical, and demonstrable skills with Microsoft Office Suite applications;

•        Ability to learn and effectively navigate other computer systems, including the county case management system and other PCG databases.

•        Ability to recognize and maintain the confidentiality of all materials in the work setting.

•        Ability to maintain a record keeping and follow-up system.

Required Experience:

•        A Bachelor's degree or higher preferably in business, business administration, accounting, social work, public policy, or other closely related fields.

•        A minimum of five years relevant work experience in the public sector or other customer-centric service sector/industry.

•        A minimum of five years directly managing supervisors of staff.

•        Fluent in English;

•        Previous experience with multicultural staff and customers is a plus

•        Previous knowledge in TANF/CalWORKs and/or Welfare-to-Work is not necessary but desired.


All internal candidates should be employed in their current position for a minimum of six (6) consecutive months and in good performance standing to be considered.

Job Snapshot

  • Employee Type: Full-Time
  • Location: El Cajon, CA
  • Job Type: Management
  • Experience: At least 5 year(s)
  • Date Posted: 11/15/2019

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

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