CHOICES Supports Broker
at Public Consulting Group

Date Posted: 11/30/2019

Job Description

About Public Partnerships LLC

Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com).

Position Overview:

The core purpose of this role is to provide information, assistance and support to senior citizens and adults with physical disabilities participating in the consumer direction within CHOICES,  (the self-directed service option within Tennessee's Home and Community Based Medicaid Service Waiver) to assist them with the responsibilities of self-direction, including the responsibilities of being an employer.



Responsibilities

Marketing and Outreach:

• Assist state agency representatives in marketing CHOICES to prospective Participants, family members, representatives, service providers, others through development, revision and distribution of program materials, and through individual and group presentations, home visits and telephone contacts. 

• Explain the roles and responsibilities of self-direction in CHOICES to members and their appointed representatives, including the responsibilities of being an employer, hiring and supervising workers.

• Explain the roles and responsibilities of PPL in providing Financial Management services to members/representatives, including the responsibility for payroll processing and payment, and the responsibility for tax withholding and reporting.

• Explain the roles and responsibilities of PPL in providing Support Broker services to members/representatives, including the responsibility of assisting with the enrollment process and interfacing with the member's care coordinator to meet the needs of the member related to Consumer Direction.

Participant Enrollment, Orientation and Training:

• Assist interested and eligible participants to enroll in CHOICES consumer direction, including completion and submission of enrollment packets, employer packets and employee packets.

• Enter member/representative information into PPL portal used for project management and reporting and forward enrollment packets for member/representative and workers to PPL financial operations center for processing.

• Provide members/representatives with practical skills training as needed in areas such as: developing a job description for workers, recruiting, selecting, hiring, training and supervising employees; and communication with support brokers and care coordinators.

• Communicate with member's care coordinator upon initial receipt of referral and throughout the enrollment process so as to keep them informed of any issues and/or potential enrollment delays.

Assist Participants to Recruit and Retain Employees:

• Assist member/representatives as needed to identify, recruit, select, hire, train, schedule, manage/supervise, and terminate employees. Collaborate with PPL staff to ensure that all employees have completed required background and registry checks prior to provision/payment for services.

• Assist members/representatives as needed to provide mandatory training required of all employees/employers prior to providing paid services. Collaborate with PPL staff to verify that all employees/employers have completed required training prior to the provision/payment of services.

• Assist members/representatives as needed to provide ongoing annual training/certification required of all employees. Collaborate with PPL staff to verify that all employees have completed required ongoing annual trainings. 

• Assist PPL management and staff to identify workers interested in being included on the internal registry/directory of potential workers.

Monitoring and Reporting:

• Monitor member health, safety and welfare through enrollment and initial planning process.

• Monitor worker adherence to member schedule and prescribed clock in to the Electronic Verification System (EVV)

• Report member's inability to follow schedule as written in the POC and worker's failure to clock into the EVV system according to the prescribed schedule to the Care Coordinator.

• Assist care coordinator to reeducate member and workers in prescribed schedule, proper clock in procedures and the impact on payroll/member services if POC is not followed and worker fails to clock into the EVV system correctly.

• Maintain member and employee files and records according to prescribed HIPAA standards.

• Maintain member/worker communication by creating and updating support tickets in the PPL web portal.

• Document and report evidence and observation of member or representative inability to self direct.

• Report and respond to all member/representative complaints regarding PPL services using required reporting processes and systems.

• Report and respond to all member/representative grievances using required reporting processes and systems.

• Report and respond to all critical incidents, including any and all allegations or reports of suspected abuse, neglect, fraud and exploitation.

• Report and respond to all incidents involving members/workers to all required agencies.

 



Qualifications

Minimum Qualifications:

  • Bachelor's Degree in human services field from an accredited institution  AND at least one year professional experience working with persons who  are elderly or disabled 

OR

  • Bachelor's Degree in any field from an accredited institution AND at least two years professional experience working with persons who are elderly or disabled

OR

  • Associate's degree in human services field AND at least 5 years professional experience working with persons who are elderly or disabled. Duties and Responsibilities

Additional Details:

Reporting Relationships

 The Support Broker will report to the Senior Program Administrator - Resource Consultants.

#LI-KG2

Job Snapshot

  • Employee Type: Full-Time
  • Location: Nashville, TN
  • Job Type: Finance
  • Experience: At least 1 year(s)
  • Date Posted: 11/30/2019

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

Join the Public Consulting Group, Inc. Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media or email

Are you looking for a new job? Check out these current opportunities: Corporate jobs, Education Jobs, Health & Human Services Jobs, Participant Direction Jobs and Technology Consulting Jobs