Client Mentor (Full time)
at Public Consulting Group

Date Posted: 10/24/2019

Job Description

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit


Overall Responsibilities:

PCG’s Human Services practice area has an opportunity for a Client Mentor for the Wrap Around Services Program, a pilot program targeting CalWORKs participants who have not been successfully engaged in program activities.  Wrap Around Services combines intensive case management provided by social workers, client mentoring provided by seniors age 55 and above, and coordination of community supports and services. Evidence suggests that seniors can serve a valuable role in supporting young people as they navigate the complexities of family and job responsibilities.  These mentors provide the participants a trusted advisor with a range of life experiences. 

Specific Responsibilities:

  • Provide mentorship to Wrap Around Services program participants.  At any given time, the Client Mentor will be responsible for mentoring approximately five families.
  • Topics to be addressed with clients will include, but not be limited to, life skills, money management, housing, and work-appropriate practices.
  • Provide ongoing encouragement and support to program participants and their families.
  • Promote the overall well-being of program participants and their families. 
  • Accompany participants to meetings, appointments, and/or interviews if needed to ensure client participation.   
  • Collaborate with teams also including Social Workers, and Employment Training Advisors (ETAs) to promote successful development and completion of client action plans.
  • Work with Social Workers to establish boundaries regarding issues that fall under the Client Mentor’s purview.


Required Skills:

  • Direct experience coaching/mentoring adults and young adults
  • Compassionate, motivational and people-oriented
  • Good organizational and coaching skills
  • Familiarity with the challenges faced by low income families in their community.
  • Ability to provide constructive, positive advice and guidance on setting and meeting goals.
  • Ability to establish boundaries with the mentee
  • Ability to work in a fast-paced environment
  • Basic computer skills ( Microsoft word, excel, Outlook, etc.)
  • Valid driver's license and stable form of transportation

Required Education and Experience:

  • A High School Diploma/GED; Associate's or Bachelor's degree preferred.
  • Previous experience with multicultural staff and clients is a plus

Job Snapshot

  • Employee Type: Full-Time
  • Location: El Cajon, CA
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 10/24/2019

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

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