Consultant - Social Services Coordinator (Middlesex County)
at Public Consulting Group

Date Posted: 11/14/2019

Job Description

Public Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. 

Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.  We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.publicpartnerships.com).

Want to help Others?

Make a difference in your community by helping individuals living with disabilities and seniors to live independently and pursue their life goals. PCG Public Partnerships seeks consultants (also known as Support Brokers) to provide supports brokerage under contract with the New Jersey Department of Human Services. As a consultant, you will provide information and assistance to help participants exercise choice and control over their community services and supports, including helping them act as a household employer of their direct care workers. Primary responsibilities include: providing orientation and training on program rules; enrolling participants and their direct care workers; helping participants to develop a cash management plan (spending plan) for using their monthly budget; monitoring participant health and safety; and maintaining progress notes. Training will be provided.

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Responsibilities

POSITION: Consultant Social Service Coordiantor

TERRITORY:  Middlesex County (Perth Amboy, Carteret, Edison)

Duties

Manage Caseload

  • Manage a Caseload of 110-130 Program Participants
  • Maintain required contact with assigned participants, including telephone calls and quarterly home visits
  • Respond to participant inquiries
  • Maintain email communication with participants, as needed
  • Resolve participant issues

Provide participants with practical skills training in areas such as:

  • Locating community resources;
  • Recruiting, selecting, hiring, training, and supervising employees
  • Purchasing goods and services;
  • Managing a monthly budget to pay for their direct care workers

Assist participants to:

  • Enroll in the Personal Preference Program
  • Complete required enrollment paperwork
  • Identify community resources, services and supports to meet their life goals;
  • Develop their spending plan and schedule their employees to stay within their monthly budget
  • Assist direct care workers, to complete required paperwork to be employed by the participant;
  • Monitor participant health and safety through monthly phone contact and quarterly home visits (as needed);
  • Maintain progress notes in accordance with NASW standards;
  • Report and respond to participant complaints and grievances;
  • Act as mandated reporter for allegations of abuse, neglect, and exploitation.


Qualifications

Required Skills

  • Ability to manage own schedule and work independently with minimal supervision
  • Strong Microsoft Office applications skills
  • Commitment to exceptional client service
  • Creative problem-solving ability and a consultancy mindset
  • Dedication to accomplishing goals and challenges presented by clients and management
  • Ability to interact with various levels of management and with clients
  • Flexible, self-starter possessing intellectual curiosity
  • Enthusiasm for life-long learning and staying well-informed about current business issues
  • Proven ability to take initiative to move daily work forward
  • Able to follow, critically evaluate, and improve upon current processes
  • Excellent oral and written communication skills
  • Ability to use sound judgment in completing tasks and to seek guidance when needed
  • Ability to recognize issues and identify solutions

Education & Experience

  • Minimum of one (1) year of experience working with individuals with disabilities and/or senior citizens required;
  • Bachelor’s degree in relevant field preferred
  • Knowledge of Medicaid services preferred

Other Requirements

  • Criminal Background Check
  • A valid driver’s license, access to a motor vehicle, and active vehicle registration, inspection and insurance certification required

Job Snapshot

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

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