Employment Training Advisor (ETA) – Family Services
at Public Consulting Group

Date Posted: 11/19/2019

Job Description

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.



Responsibilities

Overall Responsibilities:

PCG’s Human Services practice area is seeking a highly motivated and dependable Family Services Employment Training Advisor (FS-ETA). This position works collaboratively with CalWORKs participants and partners to remove barriers through:

Housing case management;
Transportation Emergency Assistance (TEA) case management (car repair, rental, towing); and
Case management of families referred to Behavioral Health Services, Vista Hill, other outside partners for intensive services, and families being served through the Wrap Around Intensive Case Management program.

The FS ETA will receive referrals for families facing housing crises and determine eligibility for programming through either the Family Stabilization (FS) or Housing Support Programs (HSP). The Housing Support Program utilizes a rapid re-housing model to assist CalWORKs families who are facing homelessness to find and maintain housing. The program will provide participating families with intensive case management, housing identification, and financial assistance. The FS ETA will be responsible for conducting and documenting initial assessments as well as maintaining an on-going re-housing development plan with each program participant to identify housing needs, the appropriate level of service and funding source(s), and any barriers to housing. The FS ETA will work with the participant and other PCG CalWORKs Welfare to Work staff and community partners to remove any barriers to housing that will lead to optimal housing stability.

Specific Responsibilities:

  • Design and develop Welfare-to-Work plans for participants, such as determining and assigning work activities, educational and training programs. Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
  • Determine eligibility and need for supportive services including child care, transportation, and ancillary services.
  • Manage participants progress towards achieving goals by creating and updating plans.
  • Assist program participants in developing vocational goals reflective of their skills, capabilities and interests.
  • Monitor and record clients monthly progress to make sure compliance with program regulations and participant attendance level at assigned work activities.
  • Notify County’s human services specialist of non-compliance with work activities.
  • Follow procedural requirement of CalWORKs by updating client case files in CalWIN.
  • Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
  • Develop a re-housing plan with all program participants.
  • Collaboratively work with Housing Navigators to effectively serve customers facing housing crises.
  • Support in the design and development of Welfare-to-Work plans for participants, such as assisting and supporting client in work activities and educational/training programs.
  • Assist program participants in developing vocational, educational and housing goals reflective of their skills, capabilities and interests.
  • Conduct assessments for barriers and skills such as education level, work history, substance abuse history, disabilities, etc.
  • Administer the Vulnerability Index and Service Prioritization Decision Assistance Tool (VI-F-SPDAT) to all program participants.
  • Complete entry in San Diego’s Homeless Management Information System at initial assessment and each re-assessment.
  • Intensive case management services by conducting and documenting assessments for homelessness vulnerability, housing barriers and financial sustainability.
  • Complete other duties as assigned.


Qualifications

Required Skills:

  • Ability to work with and relate to participants and demonstrate active listening skills.
  • Display a professional level of empathy for participants and respect for cultural differences.
  • Must be computer literate and have MS Word, Excel and Internet skills.
  • Ability to learn specialized databases and software systems.
  • Process oriented and results-driven work strategy.
  • Proper etiquette including customer relation techniques, superior verbal and communications skills.
  • Excellent accuracy and attention to detail.
  • Ability to prioritize work and meet deadlines.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Demonstrated ability to use various computer systems preferably CalWIN although not required.
  • Ability to partner with and motivate participants with both physical and/or mental disabilities.
  • Bilingual in Spanish, Arabic or other language commonly spoken by clients preferred.

Required Education and Experience:
An Associate’s or Bachelor’s degree preferred; however, a 2-year degree combined with 2 years of sales/client accounts experience may be considered in lieu of a 4-year degree;
AND at least 2 to 4 years of full-time experience in customer relationship and/or case management
Proficient with MS Office: Word, Excel, Outlook, PowerPoint.
Previous experience with multicultural staff and customers is a plus.
Previous knowledge in TANF/CalWORKs and/or Social Services is not necessary, but desired.

Job Snapshot

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

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