Healthcare Program Specialist - Division of Long Term Care
at Public Consulting Group

Date Posted: 11/21/2019

Job Description

Staffing Solutions Organization LLC (SSO), a wholly owned subsidiary of Public Consulting Group, is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.
Healthcare Program Specialist - Division Of Long Term Care (Item 1377) in Albany, NY


The incumbent in this position will assist directors and staff in the Office of Health Insurance Programs (OHIP), Division of Long Term Care in a broad range of planning, implementation, reporting and evaluation activities within the Division of Long Term Care’s Technical Assistance Center (TAC).


Additional duties include:


  • Research and respond to a wide range of inquiries from consumers and plans
  • Answer hotline calls and respond to queries submitted via Mail Logs and other venues
  • Contribute to the clarification of policies and procedures which may include marketing, enrollment, grievances and appeals, and provider/plan education, and quality monitoring (metrics and compliance)
  • Participate in plan compliance, survey and focused-review activities, as appropriate; conduct coding and analysis of raw data to streamline departmental auditing processes and improve provision of consumer service
  • Coordinate with other departments to improve reporting and enrollment processes
  • Other activities as may be deemed necessary in response to the changing needs of the Division


Minimum Qualifications:

  • Bachelor's Degree
  • 2 years of professional experience 



All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability.  Staffing Solutions Organization LLC is an e-Verify participant.


Other details

  • Pay Type Hourly
  • Travel Required No
  • One Commerce Plaza, Albany, 99 Washington Ave, Albany, New York, United States of America

Job Snapshot

  • Employee Type: Full-Time
  • Location: Albany, NY
  • Job Type: Health Care
  • Experience: At least 2 year(s)
  • Date Posted: 11/21/2019

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

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