Operations Associate
at Public Consulting Group

Date Posted: 11/18/2019

Job Description

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Health practice offers in-depth programmatic knowledge and regulatory expertise to help state and municipal health agencies respond to regulatory change, improve access to health care, maximize program revenue, improve business processes, and achieve regulatory compliance. Using industry best practices, PCG’s Health team helps organizations deliver quality services with constrained resources to promote improved client outcomes. To learn more, visit http://www.publicconsultinggroup.com/health/.


Duties & Responsibilities

• Process incoming and outgoing mail (USPS, Fedex/UPS and Email)
• Coordinate shipping through UPS and FedEx
• Answer customer service line and greet walk-in clientele
• Scan, FAX and copy documents
• Electronic and hardcopy filing and organizing of various materials
• Schedule maintenance of office equipment
• Enter and review information in databases
• Compile any missing information from documents received
• Track and report on various documents
• Correspond with providers and/or members via Word and/or Email
• Update documents
• Create template documents
• Generate reports
• Proactively communicate with management regarding workload/questions
• Meet specific performance metrics
• Assist with other duties as assigned

• Pick up mail daily from Post Office


Required Skills:

  • Excellent verbal and written communication skills
  • Strong analytical skills
  • Ability to work independently or with a team
  • Attention to detail
  • Experience with Microsoft Office applications, specifically Excel, Word and Access
  • Experience with SQL Management Studio is a plus

Education/Experience: Bachelor’s degree or 2 years of relevant healthcare experience required


Job Snapshot

  • Employee Type: Full-Time
  • Location: Portsmouth, NH
  • Job Type: Other
  • Experience: At least 2 year(s)
  • Date Posted: 11/18/2019

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

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