Resource Consultant
at Public Consulting Group

Date Posted: 9/27/2019

Job Description

At Public Partnerships LLC, a subsidiary of Public Consulting Group, we are passionate about our mission to be the provider of choice of comprehensive financial management for participant-directed services in the public sector.  Our vision is people exercising choice and control of publicly-funded long term services and supports.  Established in 1999, we partner with state and local agencies in 24 states to provide financial management services for participant-directed programs.  Our organizational culture attracts and rewards people who are results-oriented and strive to exceed client expectations.  We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference by supporting an innovative service model (learn more at www.publicpartnerships.com).



Responsibilities

  • Effectively assess Participant and authorized representative ability to communicate, acquire new information, act as an employer and otherwise successfully participate in a self-directed employer and/ or budget authority service model.
  • Identify and effectively communicate with Participant or authorized representative about additional supports or accommodations necessary for successful program participation.
  • Provide need-based program education and guidance to Participants and authorized representatives specific to individual choices, goals and desired outcomes.
  • Explain and educate on Participant/ authorized representative and provider roles and responsibilities for participation in self-directed services, including processing payroll, vendor payments, tax withholding and reporting.
  • Provide direct, including train-the-trainer, instruction on how to navigate program rules, expectations and Financial Management Systems, including online enrollment, service time capture, portal and emerging technologies.
  • Provide program Participants and authorized representative with the necessary guidance, training and ongoing support to act in a household employer capacity and successfully self-direct their services.
  • As needed and required, provide participants and Authorized Representative with practical skills training in ancillary capacities, including independent living, locating/ securing community resources, recruiting, selecting, hiring, scheduling, training and supervising employees, budgeting and purchase of goods and services.
  • Evaluate effectiveness of authorized representative as necessary, including their ability to identify and report fraud, waste, abuse, neglect and exploitation.
  • Conduct scheduled in-person home visits and telephone contact with Participants, authorized representatives and Providers.
  • Identify and act on Participant/ authorized representative need for support to successfully self-direct services and appropriately implement service plan.
  • Independently support in-person enrollment activities including Participants, family members, representatives, employees, and other individuals in the Participant’s circle of support.
  • Directly assist Participants with enrollment activities and paperwork, including accurate and timely completion/ submission of enrollment packets, employer packets, employee packets and initial timesheets.
  • As needed and required, assist Participants to identify and make critical connections with community resources, services and independent living supports consistent with their goals.
  • Facilitate successful development of service/ spending plans and establish a strong foundation for future spending activity in accordance with rules and constraints of applicable program rules.
  • Provide train-the-trainer instruction on identification and reporting of suspected fraud, abuse, neglect and exploitation.
  • Identify, report and appropriately follow up on allegations or reports of suspected fraud, participant abuse, neglect, and exploitation.
  • Maintain documentation of services provided and time committed in accordance with applicable policies and procedures.
  • Provide mentorship and job-shadowing to newly hired Supports Brokers.
  • Represent Public Partnerships at select conferences, stakeholder forums and other community events.
  • Maintain support for a full roster of program Participants.
  • Other duties as assigned


Qualifications

  • Ability to exercise decision making ability and judgment in assessment of participant needs and abilities.
  • Strong verbal and communications skills. Ability to maintain appropriate etiquette and customer support techniques, including use of program and population-specific language and terminology.
  • Ability to effectively communicate with colleagues, program participants and other stakeholders.
  • Ability to identify, assess and respond to the unique needs of individuals with special needs.
    Consultancy mindset; the ability to stimulate others to look at traditional health care service systems in new and different ways.
  • Ability to understand, support and explain to others the core tenets of self-directed services.
  • Ability to effectively prioritize work and meet required deadlines.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Understanding of modern office methods and practices; efficient with computers and Microsoft Office Suite software such as MS Word and Outlook.
  • Ability to establish and maintain positive working relationships with federal, state and county agencies and other community stakeholders.
  • Ability to generate required service documentation in an accurate and timely manner.
  • Ability to work independently, with minimal direct supervision.
  • Serve Participants and Authorized Representatives with special needs, recognizing opportunities to use experience and specialized training to provide best practice service and support.
     

Education:
BA or BS degree in related field required, can be substituted for 4 or more years of related experience


Experience:
2 years of related experience required

Additional education and experience requirements may be required, as indicated by state contract requirements

Job Snapshot

  • Employee Type: Full-Time
  • Location: Martinsburg, WV
  • Job Type: Consultant
  • Experience: At least 2 year(s)
  • Date Posted: 9/27/2019

About Us

Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 1,700 professionals in 55 offices around the U.S. and in Montreal, UK and Poland. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

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