Admin Support Clerk
at Pyramid Consulting, Inc

Date Posted: 5/19/2019

Job Description

Immediate need for a talented Admin Support Clerk with experience in the Telecom Industry.
This is a 6+ Months Contract opportunity with long-term potential and is located in Lake Mary, FL. Please review the job description below.
Job ID: 19-18472

Key Responsibilities:
  • Answer incoming calls regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries
  • Responsible for maintaining a high level of professionalism with employees and working to establish a positive rapport with every interaction
  • Cooperatively interact with peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues
  • Accurately update employee call details in the employee payroll support case database
  • Collaborate with leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures
  • Impact the bottom line by problem solving and providing first call resolution
  • Respond timely and accurately to payroll related email inquires
  • Manage workflow to ensure all payroll inquiry cases are completed accurately and timely follow up is provided to employee
  • Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.
  • Supports internal and external audit compliance.
  • Other administrative duties, as required
Key Requirements and Technology Experience:
  • An Associate Degree or Certified Payroll Professional Certification or FPC or equivalent work experience.
  • One or more years of experience in HRMS/Payroll Processing/Timekeeping system applications.
  • One or more years of Customer Service experience.
  • A Bachelor's degree.
  • General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.
  • Finance Operations such as Payroll experience.
  • Experience with end to end payroll processing requirements.
  • Results oriented, strong sense of urgency, proactive.
  • Demonstrated ability to manage multiple functions simultaneously.
  • Possess knowledge of payroll practices, policies and procedures.
  • Strong quantitative, organizational and analytical skills.
  • Excellent communication skills.
  • Team oriented individual who interacts and supports team members, team building.
  • Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Job Snapshot

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