Customer Service Agent
at Pyramid Consulting, Inc

Date Posted: 5/15/2019

Job Description

Key Responsibilities and Technology Experience:
  • Assists customers with warranty creation using various tools such as SD Warranty, RMA, UPGNet, and other programs to be defined. Completes warranty management steps for assigned and unassigned customers. 
  • Processes special concessionary claim (e.g., KDD, PWP, and UPG SI) requests and manages their progress through the appropriate approval process. 
  • Assist SSNA branches and the business center in processing branch credits against warranty and concessionary claims. 
  • Prioritizes claims based on established criteria. 
  • Monitors critical claims and coordinates between the technical support, warranty administration and customer to ensure customer satisfaction. 
  • Demonstrates clear understanding of and actively promotes team environment. 
  • Establishes and maintains good working relationships with internal departments such as technical support, warranty administration and parts centers, to ensure consistent service delivery and customer satisfaction. 
  • Works closely with branch field personnel to ensure that warranty information requests are met within the established SLA. 
  • Maintain group documentation in shared filing system. Manages and files all customer documentation and correspondence and responds a timely manner. 

Job Snapshot

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

You need a partner who can recognize your past success and connect you with companies who are ready to challenge and reward you for your contributions.

That’s where you can count on us. Our experienced Technical Recruiters will partner with you to help find that next job that is the right fit for where you are now, and serves as a stepping stone to where you want to go in your career.

Join the Pyramid Consulting Talent Network today and stay up-to-date on our openings as they continue to become available!

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