Customer Service Representative
at Pyramid Consulting, Inc

Date Posted: 7/18/2019

Job Description

Immediate need for a talented Customer Service Representative with experience in the Pharmaceuticals Industry.This is a 6+ Months Contract opportunity with long-term potential and is located in New Haven, CT.  Please review the job description below.
Job ID: 19-28566

Key Requirements and Technology Experience:
  • Communicates with consumers and all levels of the health care community. Screens callers in medical customer service environment, accurately documenting and processing calls across all of client’s prescription product lines.
  • Administrative duties include: database entry and maintenance, word processing, filing, phone call screening, records maintenance, typing, and faxing. Manages confidential records.
  • Years of Experience 3-5.
  • Active healthcare experience such as an RN or LPN or other healthcare related discipline that is comfortable with taking medical histories telephonically.
  • Have an understanding of medications and what they are for as well as a good understanding of medical conditions and medical histories. Minimum of 3 years’ experience in a clinical setting.
  • Need to be BLS certified and be comfortable with those skills. Need to be available for some evening and weekend hours.
  • Comfortable with outbound cold calling for database management and taking initiative to do outreach to fill studies.
  • Comfortable with medical language when reading protocols, explaining studies to potential volunteers and developing study specific materials.
  • Proficiency in using MS Office tools suite (Excel, Word, etc.). Understanding of local regulatory requirements (e.g., ICH, GCP), excellent written and verbal communication skills. Excellent computer skills.
Our client is a leading Pharmaceuticals Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Job Snapshot

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