Customer Service Representative
at Pyramid Consulting, Inc

Date Posted: 6/25/2019

Job Description

Immediate need for a talented Customer Service Representative with experience in the Manufacturing Industry. This is a 3 Months contract opportunity with long-term potential and is located in Aurora, CO 80014. Please review the job description below.
Job ID: 19-29489

Key Responsibilities:
  •  Make contact with new customers within three to five days after new account set up is complete to establish whether the alarm system installation is completed and satisfactory to the customer.
  • Insure that the customer understands how to fully operate and utilize the alarm system, and verify all information in the computer such as address, and responsible person contact list is correct and complete.
Key Requirements and Technology Experience:
  • Perform inbound and outbound calls for new accounts to review information about the quality of installation done by the Authorized Dealer.
  • Ask questions from the quality assurance questionnaire/survey with customers verifying equipment is working properly.
  • Answer customer and dealer questions that arise during QA calls.
  • Resolve process problems and specific customer issues by referring them back to the dealer that installed the alarm.
  • Provide input to supervisor to assist in developing quality standards for processes and customer contact and identifying process steps that require QA calls.
  • Based upon the information obtained from the customer, properly code the account with the appropriate pass or fail code.
  • Place customer requests on the account.
  • Properly code and document all accounts in Informix or QA web, which subsequently electronically transmits to the Authorized Dealer via the Dealer Portal.
  • Work at all time to provide customer service to our customers and Authorized Dealers.
  • Assist in the training of coworkers by doing side by sides for training and development.
  • Other duties as assigned
Our client is a leading Manufacturer and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Job Snapshot

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