Customer Service Representative
at Pyramid Consulting, Inc

Date Posted: 5/25/2019

Job Description

Job Title: Customer Support
Location: Fremont, CA 94538
Duration: 4 Months
  • Respond to customer inquiries received via customer service telephone (ACD), e-mail, fax EDI or other medium.
  • Process product orders for US domestic customers and at times may assist with processing orders for international customers.
  • Ensure that sales orders are entered into the business system completely and accurately so that they can be invoiced promptly and accurately.
  • Ensure that all back up documentation, e.g., PO's are complete and on file.
  • Confirm orders back to customers as appropriate such by fax, email or over the phone.
  • As needed, follow up with shipping and customers to make sure products ordered are shipped and received.
  • Assist with billing and invoicing to include sales order review etc.
  • May send out information literature to customers and MGC field reps.
  • Perform other customer service related tasks and special projects as requested.
  • Work with other departments to resolve issues.
  • May do one or all of the following:  Process orders from International & OEM customers acting as the communication focal point to facilitate product ordering, shipment scheduling, invoicing and export documentation preparation where warranted; Cost Per Test (CPT) monthly reconciliation and invoicing to include cost per reportables, minimum monthly and equipment rentals; Standing orders - set up, review, shipment scheduling and invoicing.

Job Snapshot

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

You need a partner who can recognize your past success and connect you with companies who are ready to challenge and reward you for your contributions.

That’s where you can count on us. Our experienced Technical Recruiters will partner with you to help find that next job that is the right fit for where you are now, and serves as a stepping stone to where you want to go in your career.

Join the Pyramid Consulting Talent Network today and stay up-to-date on our openings as they continue to become available!

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