Customer Service Representative
at Pyramid Consulting, Inc

Date Posted: 5/25/2019

Job Description

Job Title: Customer Support
Location: Fremont, CA 94538
Duration: 4 Months
 
Responsibilities:
  • Respond to customer inquiries received via customer service telephone (ACD), e-mail, fax EDI or other medium.
  • Process product orders for US domestic customers and at times may assist with processing orders for international customers.
  • Ensure that sales orders are entered into the business system completely and accurately so that they can be invoiced promptly and accurately.
  • Ensure that all back up documentation, e.g., PO's are complete and on file.
  • Confirm orders back to customers as appropriate such by fax, email or over the phone.
  • As needed, follow up with shipping and customers to make sure products ordered are shipped and received.
  • Assist with billing and invoicing to include sales order review etc.
  • May send out information literature to customers and MGC field reps.
  • Perform other customer service related tasks and special projects as requested.
  • Work with other departments to resolve issues.
  • May do one or all of the following:  Process orders from International & OEM customers acting as the communication focal point to facilitate product ordering, shipment scheduling, invoicing and export documentation preparation where warranted; Cost Per Test (CPT) monthly reconciliation and invoicing to include cost per reportables, minimum monthly and equipment rentals; Standing orders - set up, review, shipment scheduling and invoicing.
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Job Snapshot

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