Customer Service Representative
at Pyramid Consulting, Inc

Date Posted: 5/8/2019

Job Description

Immediate need for a talented Customer Service Representative with experience in the IT Industry.
This is a 06+ Months Contract opportunity with long-term potential and is located in Wilkes Barre, PA. Please review the job description below.
Job ID: 19-14540

Key Responsibilities:
  • Contacting payors and patients to collect on outstanding claims.
  • Research claim denials on behalf of our clients, make determination on proper next step for claim resolution.
  • Update, correct and rebill medical claims according to proper billing guidelines
  • Attention to Detail and Accuracy.
  • System savvy – Multi applications.
  • High Call Volumes (Inbound/Outbound).
  • Process Daily Correspondence (Mail, Fax, and Emails).
  • Provides assistance/resolution to client's inquiries.
  • Uses appropriate systems for payment determination.
  • Supports and assists team members.
  • Maintain a current working knowledge of all healthcare related issues and regulations.
  • Documents response activities to patient claim inquires following Genpact client guidelines and system tasks and notes.
  • Performs other related projects and duties as assigned.
Key Requirements and Technology Experience:
  • PC literate including AR software, Microsoft Office with strength in Excel.
  • Ability to handle calls in a fast paced call center environment.
  • Ability to handle irate callers in a professional manner.
  • Phone etiquette skills required.
  • Ability to work independently and as a team member.
  • Detail oriented and highly organized.
  • Ability to meet deadlines.
  • Must be able to work on multiple tasks/projects simultaneously.
  • High School Diploma or GED.
  • Background in a Healthcare claims/customer service.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Job Snapshot

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

You need a partner who can recognize your past success and connect you with companies who are ready to challenge and reward you for your contributions.

That’s where you can count on us. Our experienced Technical Recruiters will partner with you to help find that next job that is the right fit for where you are now, and serves as a stepping stone to where you want to go in your career.

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