Customer Success Manager
at Pyramid Consulting, Inc

Date Posted: 5/18/2019

Job Description

Immediate need for a talented Customer Success Manager with experience in the IT Infrastructure Industry. This is a 12+ Months contract opportunity with long-term potential and is located in Dallas, TX. Please review the job description below.
 
Job ID: 18-55547

Key Responsibilities:
  • Responsible for on-boarding clients to Client including educating them on Client policies and procedures and client facing support and ordering systems.
  • Develops and builds strong relationships with Sales, Operations and other cross functional teams.
  • Responsible for owning and resolving a wide range of standard and non-standard client requests and account issues. Proposes and develops solutions cross functionally to solve non-standard client requests.
  • Demonstrates proper and prescribed use of Client systems, tools and processes (e.g. ticketing system, etc.).
  • Responsible for client satisfaction for a portfolio of clients measured via client surveys and other methodology.
  • Develops and maintains expertise on Client products and services.
Key Requirements and Technology Experience:
  • Degree level qualification, preferably in a technical subject, or equivalent experience.
  • Minimum of 3-5 years in a CSM equivalent role or prior relevant Client experience.
  • Experience in a high pressure, customer facing role.
  • Proven track record in building positive relationships with clients.
  • Experience in a technical industry; preferably IT, telecommunications or data centers.
  • Collaborative personality and able to build strong personal relationships.
  • Highly organized, with attention to detail and a dedication to resolving issues.
  • Calm and effective under pressure. Able to remain professional in high stress situations.
  • Able to plan, execute and manage high volumes of work.
  • Embraces change.
  • Excellent written and verbal English communication skills are essential.
  • Technical aptitude and understanding of the technical service industry preferred.
  • Able to interact with all levels of internal and external clients.
  • Requires strong analysis, judgment, negotiation and problem solving skills.
  • Flexible attitude in accepting unique and non-standard solutions.
  • Degree level qualification, preferably in a technical subject, or equivalent experience.
  • 3-5 years in a CSM equivalent role or prior relevant experience.
  • Experience in a technical industry; preferably IT, telecommunications or data centers.
Our client is a leading IT Infrastructure Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Dallas, TX
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 5/18/2019

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

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