Help Desk Support
at Pyramid Consulting, Inc

Date Posted: 5/18/2019

Job Description

Immediate need for a talented Help Desk Support with experience in the Telecom Industry.
This is a 06+ Months contract opportunity with long-term potential and is located in Wayne, PA. Please review the job description below.
Job ID:  19-18263
Key Responsibilities and Technology Experience:
  • Answers basic questions about installation, operation, configuration, customization, and usage.
  • Applies basic troubleshooting to identify problems, investigate causes and recommend solutions to correct common failures and provide follow-up.
  • Escalates complex problems.
  • Performs root cause analysis and develops checklists for typical problems.
  • Recommends procedures and controls for problem prevention.
  • Enters information into call tracking database.
  • Works in a team setting, sharing information and assisting others with calls.
  • Experience in a telephone technical support position, giving support to end-users.
  • Considerable familiarity with MS Office Suite and the Windows environment in general.
  • May require a Batchelor's degree in a related area.
  • Excellent oral and written communication skills and phone manner.
  • Stress resistant, experience in dealing with a novice and /or low-skilled customer base and able to impart knowledge at various levels.
  • Aptitude for quick learning of technical and procedural topics a self motivating and self-learning work approach.
  • Ability to work on multiple, dissimilar activities simultaneously; an analytical mind and excellent team player Experience: 2-4 years.
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Job Snapshot

  • Employee Type: Full-Time
  • Location: Wayne, PA
  • Job Type: Other
  • Experience: Not Specified
  • Date Posted: 5/18/2019

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

You need a partner who can recognize your past success and connect you with companies who are ready to challenge and reward you for your contributions.

That’s where you can count on us. Our experienced Technical Recruiters will partner with you to help find that next job that is the right fit for where you are now, and serves as a stepping stone to where you want to go in your career.

Join the Pyramid Consulting Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media or email

Are you looking for a new job? Check out these current opportunities: Account Manager Jobs and Information Technology Jobs