IT Support Analyst
at Pyramid Consulting, Inc

Date Posted: 5/21/2019

Job Description

Immediate need for a talented Technical Support Representative with experience in the Engineering Industry.This is a 4+ Months Contract opportunity with long-term potential and is located in Boca Raton, FL. Please review the job description below.
Job ID: 19-24013

Key Requirements and Technology Experience:
  • Knowledge of network architecture, network operations, remote configuration, remote service/installation support. 1-2 years of experience in a technical support, help desk, NOC or technical call centre environment.
  • Ability to read, comprehend, and execute documented processes/guide documents relative projects and/or service, and deliver assignments comprehensively and accurately.
  • Experience supporting customer throughout implementation life Cycle.
  • Ability to determine root cause of equipment failure (network, software, hardware, electrical issue, etc.)
  • Run remote diagnostic scripts into IP-based devices remotely.
  • Excellent analytical & data reporting skills.
  • Knowledge of MS office products.
  • Good communication skills, both oral and written.
  • Case/Incident Management skills relative to industry standard Case Management software/tools.
  • Bi-lingual Spanish/English a plus
  • Bachelor’s degree in Computer Science, Information Technology, or Business with a concentration in Information Systems preferred.
Our client is a leading Engineering Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 


Job Snapshot

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

You need a partner who can recognize your past success and connect you with companies who are ready to challenge and reward you for your contributions.

That’s where you can count on us. Our experienced Technical Recruiters will partner with you to help find that next job that is the right fit for where you are now, and serves as a stepping stone to where you want to go in your career.

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