IVR Designer
at Pyramid Consulting, Inc

Date Posted: 5/28/2019

Job Description

Immediate need for a talented IVR Designer with experience in the IT Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in Franklin, WI. Please review the job description below.
Job ID: 18-23642
Key Responsibilities and Technology Experience:
  • Knowledge and experience with market leaders such as Genesys, Avaya, CISCO, Verint, NICE and Aspect.
  • Led and participated in the design and implementation of medium-to-large scale IT and Business projects.
  • Design and development experience with voice, email, chat and IVR routing and complex contact center solutions.
  • Provided technical expertise for implementing new CTI Call Centers and converting non-CTI to CTI platforms.
  • Participated in integrations and migrations of existing and legacy contact centers technologies to newer solutions.
  • Investigated and analyzed Call Center technology capacity, sizing, routing, and implementation guidelines.
  • Identified new potential technical solutions to improve call center operations.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Franklin, WI
  • Job Type: Design
  • Experience: Not Specified
  • Date Posted: 5/28/2019

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

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