Managed Services Manager
at Pyramid Consulting, Inc

Date Posted: 5/28/2019

Job Description

Immediate need for a talented Managed Services Manager with experience in the Software Solution Industry. This is a 6+ Months contract opportunity with long-term potential and is located in Atlanta, GA. Please review the job description below.
Job ID: 18-25203

Key Responsibilities:
  • Manage service transition and service delivery for accounts assigned to the team
  • Assign staff to accounts. Assist with transition to live state
  • Ensure proper 24-hour coverage of team accounts
  • Monitor incident workload and redistribute as necessary
  • Monitor quality, timeliness, and cost of work performed. Ensure adherence to department and company practices
  • Conduct quarterly account reviews to identify client satisfaction, process adherence, backlogs, quality of services provided, opportunities for improvement, etc.
  • Serve as escalation point
  • Review contracts for special terms. Monitor time expended, billings, renewals, profitability
  • Assist staff in identifying training needs and career goals
  • Assist with recruiting and new-hire training
  • Spearhead and participate in process improvement initiatives to improve maturity of Managed Services delivery
  • Provide technical and functional subject matter expertise to team
  • Act as primary Technical Account Manager ( "TAM”) for some accounts
  • Help coordinate collaboration between teams in different geographic regions
  • Design Dashboards to track Key Performance Indicators to indicate proactive changes to the customer's environments
Key Requirements and Technology Experience:
  • Personnel management experience
  • Strong communication and organization skills
  • Structured Query Language ( "SQL”).
  • Batch programming – DOS, Powershell, Perl, or other
  • Basic knowledge of Windows technologies, networking, security, IIS, etc.
  • Experience in a production support or managed services role
  • Preferred Qualifications
  • Logility application experience as a user, system administrator, or consultant
  • Supply Chain Management experience
  • ITIL certification
  • Must successfully complete and clear a criminal background check
Our client is a leading Software Solution Industry  and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Job Snapshot

  • Employee Type: Full-Time
  • Location: Atlanta, GA
  • Job Type: Management
  • Experience: Not Specified
  • Date Posted: 5/28/2019

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

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