Network Telecommunications Analyst
at Pyramid Consulting, Inc

Date Posted: 5/23/2019

Job Description

Immediate need for a talented Network Telecommunications Analyst with experience in the Insurance Industry.This is a 06+ Months Contract opportunity with long-term potential and is located in Nashville, TN. Please review the job description below.
Job ID: 19-24644
Key Responsibilities:
  • Bachelor Degree in CS, IT or Related; OR 2 year degree + 2 years related work experience; OR Extra 4 years of work experience (total = 8 years of work experience).
  • Look for the following skills when searching for candidates MACD experience (Moves, Additions, changes, and disconnects) with Avaya, Avaya PBX, Avaya ACD call center, Avaya Aura Messaging, Avaya Center Software (i.e. OneX agent, IP Softphone, IP Agent, CentreVu -, Terminal Emulator), Avaya CMS, Nortel PBX, Symposium, Telephony manager, Siemens HiPath, SIP trunking, VoIP, Session border controller.
  • MAIN experience administering Avaya Aura Conferencing or other premise-based conference bridge solution
  • Experience manager needs the candidate to have is telecom MACD (moves, additions, changes & disconnect) experience for Avaya phones and voicemails. (AKA: Modular Messaging, Aura messaging experience, etc.)
  • Experience with support and maintenance of Avaya telecom systems, modular messaging and ACD vectoring. (Does not have to have experience with all of these but some)
  • Experience dealing with voice circuits, ACD call routing, dealing with telecom hardware and circuit vendors. (Does not have to have experience with all of these but some)
  • Experience with Siemens, Nortel, & Rolm equipment not mandatory is just a plus BUT candidate needs to have Avaya telecom experience.
  • Daily Operational support of the Avaya Aura Conferencing system.
  • This includes weekly maintenance, after hours break/fix, capacity planning, daily moves/adds/changes to phones and/or ACD call routing as applicable to Avaya Aura Conferencing.
Key Requirements and Technology Experience:
  • Avaya, Nortel, Siemens and Rolm PBX and voice mail systems. Primarily responsibility for Avaya, but working with others as well. Utilizing INFOrm for break/fix and service tickets.
  • Working with customers (end users) of phone systems, as well as interacting with workstation support team, management, application support areas and external vendors.
  • Work hours are fairly regular but some occasional evening/weekend work may be necessary for planned maintenance, backups etc. On-call responsibility is a must, the team has a rotation where the technician will be on call for 24x7 for a week at a time, and rotates every 4-6 weeks.
  • 30% Implements recommended equipment modifications and enhancements in accordance with user request and business objectives. Interprets service orders, and circuit diagrams. Works with personnel and facilities management staff to install, remove, or relocate user connectivity equipment and devices.
  • 20% Coordinates installation of new or modified hardware, software, or programming modules of telecommunications systems. May inspect sites to determine physical configurations.
  • 20% Locates and repairs equipment documented with trouble reports. Tests and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing system. Identifies areas of operation that need upgrade equipment, such as modems, fiber optic cables, and telephone wires.
  • 15% Orders and/or coordinates installation of telecommunications equipment, including telephone sets, headsets, cellular phones, switches, trunks, printed circuit boards, network routers, and cabling. Responsible for ensuring compliance with security policies and procedures established by the company or government contracts.
  • 5% Estimates costs for system or component implementation and operation. Contacts vendors to arrange for bids for lease or purchase of equipment. Work with vendors to ensure government changes do not conflict with the capabilities of vendor products.
  • 10% Develops and writes procedures for installation, use, and solving problems of communications hardware and software. Documents user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Job Snapshot

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