Support Analyst
at Pyramid Consulting, Inc

Date Posted: 4/28/2019

Job Description

 Immediate need for a talented Support Analyst with experience in the Telecom Industry. This is a 06+ Months Contract opportunity with long-term potential and is located in SFO, CA. Please review the job description below.
Job ID: 18-25057
Key Responsibilities and Technology Experience:
  • 6-8 Years of AS400 hands on experience
  • Strong Production support experience
  • 4+ Years of Retail experience
  • Working experience with multiple teams in Client place. Responsible for directly interacting with the customer.
  • Flexible to cover night shift/weekend shift for critical days if onsite not available or business critical reason
  • Provide leadership and guidance when customer application-level downtime issues arise
  • Expertise in setting up dashboards and alerts with various monitoring tools, Production issue Resolution, Managing weekly sprints, Onsite Coordination, Functional Consultation, ITIL Knowledge and Change Management practitioner
  • Handle Crisis calls during Severity Outages, Good verbal and written communication + High Interpersonal Effectiveness
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 

Job Snapshot

About Us

At Pyramid, we get I.T. And we get You. Information Technology has grown into every area of business, and you are ready to grow your career along with it. You take your career seriously, and need a partner who does too.

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