at Qualfon

Date Posted: 8/4/2019

Job Description

Job Summary

Tasks and Responsibilities:

  1. Ensure high availability to infrastructure systems in implementation, maintenance, and troubleshooting of physical and logical systems
  2. Architect implementation of new technologies (ie – converged infrastructure)
  3. Develop and analyze highly complex system standards, thresholds, and recommendations to maximize system performance
  4. Conducts capacity planning reviews with management and approves capacity plans formulated by less experienced personnel
  5. Develops strategies to manage the frequency of appropriate support package/patch application
  6. Researches current systems technology and serves as subject matter expert on complex systems processes and procedures
  7. Manage projects that affect the entire company as well as individual clients
  8. Support and act as a technical resource for the Systems, App/Dev, Database and Reporting teams
  9. Technically document system topology and design
  10. Help coordinate technical documentation for backups, email procedures, and all other related documentation as needed
  11. Assist in creating and maintaining business continuity including planning, implementation, and disaster recovery
  12. Provide recommendations for systems and database additions and upgrades
  13. Work with infrastructure counterparts to evaluate new technology
  14. Adhere to company guidelines and procedures
  15. Participate in an on-call support rotation
Area of expertise (Skills)
  1. Experience with large scale IT integration projects
  2. 2+ Years working in a call center or multi-client environment
  3. Knowledge of Microsoft System Center Configuration Manager (SCCM)
  4. Microsoft and/or VMWare certifications
  5. AWS/Azure cloud experience
  6. Nutanix Acropolis Hypervisor
  7. Window Server 2012 R2 and above
  8. Active Directory
  9. Group Policy
  10. DNS
  11. DHCP
  12. WSUS
Other Skills and Experiences (Min)
  • Advance knowledge in managing and maintaining Windows 2010 Servers
  • Advance knowledge in managing and maintaining Windows 2010 Active Directory
  • Advance knowledge in managing and maintaining Windows 2007 Exchange Server
  • Network Troubleshooting
Bachelor Degree

Job Snapshot

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

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