TECHNICIAN, COMPUTER, END USER, II
at Qualfon

Date Posted: 11/4/2019

Job Description

Job Summary

Main Objectives and duties:

1. Maximum access/availability for all desktops
○ Maintains daily monitoring and preventive maintenance to maintain desktop performance
○ Performs daily inventory for all IT Equipment
○ Submits real time report to Supervisor for all busted/damaged equipment.

2. All Software/ tools needed by all department are installed and updated
○ Informs Technical Support Supervisor before installing any software
○ Follows work instructions on installing software, drivers, tools
○ Updates Software inventory file.

3. All legitimate internal Customer requests are catered
on a timely manner.

○ Monitors and updates Helpdesk Request in real time and provide proactive approach on catering client requests
○ Escalates advance desktop issues to next level if needed

4. All security policies and procedures are being applied to all Desktop equipment
○ Performs weekly evaluation/inventory on desktop equipment.
○ Follows work instructions on applying security policies and procedures.

5. Maximum access to network connectivity for all Desktop equipment.
○ Coordinates in a timely manner to Technical Support Supervisor and NOC Team for any network abnormalities
○ Ensures all equipment are physically, properly connected and configured.
6. Monitoring of all downtime issues and report immediately to all appropriate personnel.
○ Monitors Skype Official Chat Groups for any issues
○ Monitors emails for any issues
○ Follows IT escalation procedures

7. Provision of training/coaching to Technical Support II

○ Provides coaching/training to Technical Support II when needed.
○ Next level of escalation for Level 2 tech support

○ Assist clients on high/moderate level IT Concerns

Area of expertise (Skills)

Other Skills and Experiences (Min)

Education

Job Snapshot

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

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