Bilingual Spanish Work at Home Customer Service Representative*
at Qualfon

Date Posted: 5/14/2019

Job Description

Dialog Direct is actively hiring customer service professionals to work from home fielding inbound calls from our customers.  Our Bilingual Customer Service Representatives will be provided with virtual training from their home.  Once training is complete, set schedules will be provided so Representatives have the ability to consistently plan their lives.

As a Customer Service Representative, you will provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple information sources is crucial to meeting and exceeding customer service objectives and communicating accurate information. The drive to support new technology and systems, the dexterity to enlist the assistance of others, as well as the capacity to synthesize large amounts of information are surpassed only by the goal of earning customer loyalty by serving them with courtesy, timeliness, and respect.

Key Responsibilities

  • Answer incoming calls and assist customers as needed
  • Achieve results through teamwork
  • Maintain composure in escalated situations
  • Operate accurately and efficiently in a fast paced environment
  • Handle multiple responsibilities at one time

System Requirements

This opportunity requires that you have the following equipment in order to perform the job:

  • Windows PC Required, MAC is not allowed
  • Windows 7 or newer
  • 4GB of RAM on your PC
  • High speed wired Ethernet connection, WiFi is not allowed
  • 2 monitors or 1 monitor that is at least 32'

Qualifications and Skills

  • Bilingual in English and Spanish
  • High School Diploma or GED is required; some college preferred
  • Typing speed of 25 WPM with 90% accuracy required
  • Must reside in one of the following states, Florida, Iowa, Michigan, Montana, Ohio, Oklahoma, Pennsylvania, Texas, or Wisconsin
  • Private work at home environment free from interruption and distraction
  • Minimum one year previous customer service/sales experience preferred
  • Computer knowledge in Windows based application required
  • Professional appearance, dependability and flexibility required
  • Excellent communication, listening and interpersonal skills required
  • Ability to speak English clearly and audibly using correct grammar required

About Dialog Direct Dialog Direct is a marketing and customer engagement solution provider focused on helping brands connect and engage with their customers to generate leads, increase sales and provide superior customer engagement solutions that create remarkable experiences. With more than 3,500 team members across 11 locations, the company offers a full range of sales and marketing support services direct marketing, campaign management, customer service and sales, order fulfillment, eCommerce and data analytics to help its clients build lifelong customer relationships.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.

All candidates will be required to complete and pass a background check. All candidates selected will also be processed through E-Verify. E-Verify is an Internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. 

#INDMP

Job Snapshot

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

Join the Qualfon Talent Network today and stay up-to-date on our openings as they continue to become available!

What is a Talent Network?

Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities with family and friends through Social Media

Are you looking for a new job? Check out these current opportunities: Customer Service and Sales