Client Services Specialist
at Qualfon

Date Posted: 5/14/2019

Job Description

Job Function:

 

We are looking to hire an entry level Client Services Specialist.  This individual will be responsible for all processing and administrative functions relating to pertinent client requests, inventory management, reporting, and related programs.  Primary responsibilities may include, but are not limited to, coordination and internal facilitation of client-specific business rules, processes and requests, as well as overall day to day communications with our clients.  The Client Services Specialist will work closely with multiple Client Services team members and Production to ensure clients' programs are executed accurately and within specified timeframes.

Responsibilities:

Account / Project Coordination and Execution

  • Create/maintain the project task list
  • Determine and finalize departmental requests as required by each department
  • Complete project work instructions for projects
  • Complete change request forms
  • Manage project delivery
  • Purchase materials through purchasing as needed
  • Inventory management
    • Setup/maintenance of items low water, usage, destruction
    • Reporting
    • Initiate inventory discrepancy reviews
  • Order management
    • Data entry
    • Tracking
  • Returns processing
  • Various reporting as needed
  • Hold departments accountable and escalate to Account Manager/ Account Director as appropriate
  • Notify production staff of changing customer requirements and notification of surges in business activity
  • Review client and Dialog Direct SOPs and suggest appropriate amendments consistent with business changes and development
  • Make recommendations to Account Manager on  areas that could benefit from an efficiency and process improvement perspective
  • Communicate status of requests, changes in schedule, updates, and information to the Account Manager or client
  • Responsible for ensuring client's quality throughout any and all processes perform quality sign-off and review of quality documentation
  • Ensure requests are responded to in a quality conscious and timely manner
  • All daily activities required by Dialog Direct and/or client which may not be listed above

Qualifications:

  • High School diploma or equivalent
  • Strong verbal and written communication skills
  • Strong mathematical skills

 

Knowledge, Skills & Abilities:

 

  • 3+ years experience with direct customer contact
  • Experience in pick-pack fulfillment, distribution, and warehousing
  • Knowledge in direct mail & DTC campaigns is preferred
  • Proficiency with Microsoft Office products, mainly Outlook, Word, and Excel
  • Must be assertive and have the ability to prioritize in a multi-tasking environment, work independently and with groups
  • Detail-oriented with superb organizational skills and strong follow-through
  • Excellent interpersonal and communication skills

Job Snapshot

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

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