Director, Operations Fulfillment Services
at Qualfon

Date Posted: 5/14/2019

Job Description


Responsible for the oversight, leadership, and management of all Warehousing, Fulfillment, Logistics, and Digital Print Operations of the Highland Park facility.

Provides leadership support to business development, cost estimating, finance, quality, client services, and HR functions within the business.

Focus is on operational planning, execution, and continuous improvement to meet company Key Performance Objectives (QOS and profitability metrics) and client SLA objectives while interacting with counterparts across the corporation to ensure opportunities for synergies and efficiency improvement are achieved.

Responsibilities include:

  • Print and Letter Shop Fulfillment
  • Production and Fulfillment Automation Operations
  • Assembly Operations
  • Data Entry Operations
  • Warehousing, Shipping, and Receiving Operations
  • Transportation, Logistics, and Mail Services
  • Operational Quality Management, 6-S, and Lean Six-Sigma Leadership
  • Capital Equipment Planning and Procurement
  • Contractor Staffing Agency Management
  • Cost Estimating and Business Proposal Support


  • B.S. Degree or equivalent work experience
  • 7-10 years experience in a warehouse and light-manufacturing environment preferred.
  • Strong verbal and written communication skills.



Knowledge, Skills & Abilities:


  • Manager, Mentor, Messenger
  • Experience with Order Management & Warehouse Management systems
  • Strong project management, production launch planning, and execution leadership
  • Strong interpersonal and team building skills
  • Strong analytical, problem solving, and logic skills
  • Production cost estimating and Operating cost management skills
  • Strong HR management skills and methods, including hiring, motivational, compensation, training and development, disciplinary and termination procedures
  • Supply sourcing, contract negotiation, and supplier management knowledge and skills (Contract Labor, Capital Equipment, and transportation services)
  • Must have a strong business management acumen within the Fulfillment business with specialty knowledge of MRP, Scheduling, Resourced Planning, Bottleneck Management, Shipping Logistics and Methods, Packaging, Mail Services, and Operational Performance Analysis
  • Communication Skills: Able to converse effectively at all levels with customers and employees
  • Salesmanship and Presentation Skills: Able to represent the company in client facing situations, conduct facility tours, articulate the inner workings of operational processes and procedures, and give effective presentations in a sales situation
  • Must possess a high energy level, be able to multitask, and maintain a flexible mind-set while driving the organization to meet goals and objectives. 

Job Snapshot

About Us

Your Qualfon career starts right here. Qualfon is growing and we are seeking individuals that are looking to grow with us. Our foundation is our people and they are the primary reason we exist… to create opportunity. Opportunity for a new job, opportunity to have a fun and respectful work environment, opportunity to receive the support that you need both personally and professionally to grow in your own life’s vocation, and the opportunity to be a part of something bigger… the Qualfon family and the communities in which we live and work.

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